
How to draft a pre-trial claim correctly
The structure of the document and the typical mistakes that cause a claim to be ignored.
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We handle civil, family, employment and commercial cases
We represent clients in the courts of Almaty and the Almaty Region
We work with pre-trial settlement and enforcement proceedings
We support companies under a retainer agreement
We advise in Kazakh and Russian

Get an assessment of your situation from a practising lawyer with 14 years of experience: the prospects of the case, realistic timelines and the steps to take.
Book a consultationWe draft and review contracts for a specific transaction, not from a template off the internet. We support real estate transactions and help terminate or amend terms.
We recover money under receipts, loans and unperformed contracts: pre-trial claim, lawsuit, representation in court and work with court enforcement officers.
Divorce, division of jointly owned property, alimony and determining the child's place of residence. We aim for an agreement, not a drawn-out conflict.
We protect both employee and employer: unlawful dismissal and reinstatement, recovery of wages and compensation, review of HR documents.
Recognition of ownership, disputes with developers and neighbours, legalising redevelopment and constructions, housing and utilities matters.
Restoring the deadline for accepting an inheritance, contesting a will, division of inherited property between heirs.
Registration of LLPs and sole traders, corporate and contractual disputes, appealing inspections and orders, defence against tax claims, retainer services.
The first consultation is free and without obligation. If the matter can be resolved without court, we will say so directly.
Pricing
Guidelines for common enquiries. The exact amount depends on the scope of work, is quoted after reviewing the documents and is fixed in the contract before we start — it does not increase along the way.
| Service | What is included | Pricing |
|---|---|---|
| initial consultation | We review the situation, outline the prospects and the course of action | free of charge |
| Consultation with review of documents | Review of contracts, decisions and correspondence with oral conclusions on risks | from 15,000 ₸ |
| Written legal opinion | Analysis of the situation in writing: conclusions, risks and options for resolution | from 40,000 ₸ |
| Drafting or reviewing a contract | A contract for the specific transaction, not a standard template from the internet | from 40,000 ₸ |
| Pre-trial claim | Preparation, sending to the other party and negotiations on it | from 30,000 ₸ |
| Statement of claim | Drafting the claim with calculation of the claims and preparation of annexes | from 50,000 ₸ |
| Conducting the case in the court of first instance | Full support through to judgment, we attend hearings without you | from 150,000 ₸ |
| Appeal and cassation | Appealing the judgment and attending the hearing in the higher court | from 100,000 ₸ |
| Enforcement proceedings | Working with the court enforcement officer until the money is actually received | from 100,000 ₸ |
| Subscription legal support for business | A lawyer on call throughout the month: contracts, HR, inspections, correspondence | from 200,000 ₸ per month |
Prices are indicative and do not constitute a public offer. State duty, notarial acts, expert examinations and valuation are paid separately and directly to the providers — we do not earn on them.
You describe the situation, we determine what needs to be done in the coming days and which deadlines cannot be missed.
We look at contracts, correspondence and decisions. Without documents, an assessment of prospects remains a guess.
We formulate the position, set out realistic timelines and possible outcomes, including an unfavourable one.
We set out the scope of work and the amount in writing. You understand what you are paying for and what you will get.
We prepare a letter of claim and conduct negotiations. A significant share of disputes are resolved at this stage.
Preparation of the claim and attachments, participation in hearings, work with expert examinations and witnesses.
Appeal and cassation, if the first-instance decision does not satisfy us.
We support the enforcement proceedings so that the decision does not remain on paper.
Describe the situation on WhatsApp — we will tell you what needs to be done in the coming days and which deadline cannot be missed.
Team
We handle a case from start to finish with the same team: you always know who is dealing with your matter and who to contact.
Practice
Details have been changed and anonymised: the substance of the case is protected by professional privilege.
Useful information
Most people turn to a lawyer too late: they come when the deadline for appeal is almost up, the documents are signed and the money has been transferred. A consultation at the outset costs less, and sometimes is free altogether, whereas fixing the consequences costs many times more.
The difference between the formats is not in the quality of the answer, but in what the lawyer has time to see. An online consultation with a lawyer works when the question can be described in words and a couple of documents: reviewing a contract, assessing the prospects of a dispute, understanding whether there is a deadline that is running out. The answer comes via WhatsApp, documents as photos, and this is faster than any appointment.
A face-to-face meeting is needed where there are many documents and they are on paper: inheritance cases, old real estate transactions, company archives. Such a set cannot be retold in a chat, but laying it out on the table takes half an hour.
Simple everyday matters such as obtaining a certificate or filing an application with a state body usually do not require help. But as soon as a second party with its own interest appears — a counterparty, an employer, a former spouse, an insurance company — the cost of a mistake rises sharply.
| Criterion | Claim and negotiations | Court |
|---|---|---|
| Deadline | From two weeks to a month and a half | From three months to a year with appeals |
| Client involvement | As a rule, not required | May be summoned for explanations |
| Costs | Lawyer's work only | Lawyer's work, state fee, expert examinations |
| Relations with the other party | Preserved, an agreement is still possible | Usually broken off for good |
| What you get at the end | A settlement or a written refusal | A judgment and a writ of execution |
A letter of claim is almost never superfluous: even when it does not work, the other party's refusal becomes evidence in court.
Civil cases are subject to a limitation period, and only a few weeks are allowed for appealing judgments. A missed deadline can be restored only through court and only for a valid reason — forgetfulness or hoping that "everything will sort itself out" do not count as such reasons.
A case started on time requires less work and less expense than the same case a year later.
A lawyer works with evidence, not with a retelling. The more complete the set of documents, the more accurate the assessment of prospects and the less time is spent on clarifications.
Two things should put you on your guard: a promise of a guaranteed result and a refusal to set out the scope of work in writing. No conscientious specialist can guarantee a court decision, because it is not he who makes it.
A reasonable sign is a willingness to say honestly that the prospects are poor. Such an answer is disadvantageous to the lawyer himself, and that is precisely why it can be believed.
The second question is a private lawyer or a law firm. A sole practitioner is cheaper and closer, but he is one person: he falls ill, goes away, takes on another case — and your matter waits. In a firm, the practice area has a dedicated lawyer and backup, and the same person will handle the case from start to finish.
A contract with a lawyer is a document against which money is later calculated, and most misunderstandings arise because it is worded too generally. The phrase "provision of legal assistance in a dispute" says nothing: it is unclear how many documents are included, how many hearings, and what happens when the case goes to appeal.
A workable contract describes the scope: the list of documents, the stages, the number of hearings, the procedure for acting when circumstances change. An estimate is attached to it, rather than a verbal agreement. If a stage has ended and the dispute continues, the parties sign a new annex — so the client sees the boundary beyond which additional costs begin.
The second mandatory element is a certificate of work performed. It is not needed for reporting: without the certificate and the payment document, the court will not accept an application for reimbursement of representative's costs, even when the case is won outright. It must be drawn up immediately after each stage, not retroactively before filing an application for costs.
The limitation period is generally three years, but special, shorter periods are established for certain claims. The count starts not from the event, but from the day when the person learned or should have learned of the violation of his right — and it is usually around this date that the dispute is built.
The second critical time limit is appealing a decision or ruling. It is counted in days, not months, and runs from the delivery of the document, not from the moment you decided to look into it. A missed time limit can be restored, but only for a valid reason confirmed by documents: illness, a business trip, improper notification.
The third step is submitting the enforcement document for enforcement. A won case that has lain idle longer than it should loses its practical meaning. That is why the document is passed to the court enforcement officer immediately after the judgment enters into force, even if the debtor promises to pay voluntarily.
A court judgment by itself does not bring money. While the proceedings are ongoing, the defendant may sell property, transfer business to another company, withdraw money from accounts — and by the time the judgment is handed down there may be nothing left to recover. That is precisely why the question of securing the claim is decided at the start of the case, not after the win.
A working set of measures: seizure of money in accounts up to the amount of the claim, seizure of specific property, a prohibition on carrying out registration actions, a prohibition on third parties performing obligations to the debtor. The application is filed together with the claim and is considered quickly.
It is justified by risk, not by general fears: information about the sale of property, about a change of company participants, about other enforcement proceedings. At the same time, the measures must be proportionate to the claim — an unjustified seizure causes harm to the other party, and it is entitled to claim compensation for it.
A dispute can be ended by agreement at any stage — before judgment, on appeal and even at the enforcement stage. The agreement is approved by the court and acquires the force of an enforcement document: if it is not performed, there is no need to litigate again, it is enough to apply to the court enforcement officer.
Here one must count in money and time. Receiving part of the sum today and without enforcement risks is often more advantageous than the whole sum in a year and with an uncertain prospect of recovery from a debtor who already has several proceedings. We always show the client both scenarios in figures, and the decision remains with the client.
Besides a settlement agreement, there are mediation and the participatory procedure — ways to reach agreement with the involvement of a mediator or through negotiations between representatives. In family and partnership disputes they give a better result than a court judgment: relationships are preserved, and performance takes place voluntarily.
The situation occurs more often than it seems: a person learns about the case when money is debited from an account. The reason is almost always the same — notices were sent to the registered address, where the person has long not lived, and the actual address does not appear in the case file.
The first step is to obtain a copy of the judgment and the case file in order to establish exactly how the notices were sent. If there is no information about proper notice, this is a ground both for restoring the appeal period and for setting aside the judgment on the merits.
Separately, it is worth checking whether the period for setting aside enforcement actions has been missed at the same time: while the period is being restored, debits from accounts continue. An application to suspend enforcement is filed together with the appeal, otherwise by the time the judgment is set aside the money will already have gone to the creditor, and it will have to be recovered by a separate claim.
The second step is to file an application to restore the period together with the appeal, attaching documents about the actual place of residence: a tenancy agreement, registration, an employer's certificate. Practice shows that where improper notice is confirmed, the period is restored and the case is heard anew — now with the participation of both parties.
Legal services are provided by both lawyers and advocates, but the scope of their powers differs. A lawyer works on civil, family, labour, housing and commercial cases: represents in court under a power of attorney, prepares documents, conducts negotiations. No licence is required for this.
An advocate holds a licence and is entitled to defend in criminal cases, to take part in interrogations and investigative actions. If your matter falls into this category, it is handled by an advocate in our practice — he has clearance for investigative actions. The client remains with the same company: it is the specialist that changes, not the provider.
| Category of case | Who handles it | Is a licence required |
|---|---|---|
| Civil and contractual disputes | Lawyer | No |
| Family and housing matters | Lawyer | No |
| Employment and pension matters | Lawyer | No |
| Administrative cases | Lawyer | No |
| Criminal cases | Advocate only | Yes |
If a matter takes a criminal turn, it is handled by an advocate from our practice. The client is not sent elsewhere: the specialist changes, not the firm.
Reviews
A corporate dispute between the founders, it dragged on long and boring. But they saw it through to the end, thanks for that. They kept me in the loop at every step, I always knew what was happening. Sometimes I had to wait for an answer but that's minor. Overall I'm happy with the result.
Service: Lawyer in Almaty
Thank you for the review! We are glad we brought the corporate dispute to a result and kept you informed at every stage. If any new questions come up, please get in touch.
The consultation is really free, and it's not a trick. They actually looked into my situation, didn't push anything on me. In the end it turned out I don't even need court. They explained what to do on my own. Really nice that they didn't start selling services.
Service: Lawyer in Almaty
I came with a problem: I was beaten up near my home, and the police refused to register the case, saying there was no offence. I didn't know where to turn, a friend recommended these lawyers, because I would never have appealed that refusal on my own. At first it was hard, I brought documents, waited for answers, sometimes it felt like it was all pointless. But the team appealed the refusal, and the case was eventually opened. After that they represented me as the victim, kept me informed about every hearing. Damages were recovered within the case, I got the money. Thank you for not giving up halfway. I'd also note that they answered even late in the evening. I recommend them to anyone left alone with a situation like this.
Service: Lawyer in Almaty
Thank you, Oleg! We really appreciate that you trusted us with such a difficult case and saw it through to the end. We're glad we managed to get the case opened and recover the damages.
They legalised an extension that the previous owners had built without documents, I thought it was completely unsolvable. I went to various lawyers, they all threw up their hands, but here they took it on and saw it through. Very happy, thank you
Service: Lawyer in Almaty
Thank you, Kamila! We're glad we helped legalise the extension and put this matter to rest. Get in touch if you need help again.
They have been providing subscription services to our company for two years now, before that we had to keep a lawyer on staff. An in-house lawyer was expensive, and the volume of work wasn't that big, so I looked for an outside service. Working with Aigerim is very easy, she resolves my questions the same day. Reviewing contracts, sending notifications, consultations — she does everything on time. In two years, not a single matter was left unresolved. Thank you for this partnership.
Service: Lawyer in Almaty
The neighbours above flooded my flat, ruined the ceiling and furniture, and flatly refused to pay. At first I thought I'd settle it amicably, went to them, asked, but they just shut the door. Then I realised I wouldn't achieve anything on my own and started looking for a lawyer. Viktor looked at the documents, assessed the damage and prepared a pre-trial claim. Honestly, I didn't believe it would work, I thought we'd have to go to court. But the claim was enough for the neighbours, they paid everything before trial. It was quick and stress-free, for which many thanks. What pleased me most was that I didn't have to go round the authorities and spend months.
Service: Lawyer in Almaty
I came with an employment dispute, and along the way Madina found out there was also unpaid holiday pay for two years. We worked through everything together and recovered it all in one claim. Thank you
Service: Lawyer in Almaty
Thank you, Yerzhan! We're glad we managed to combine both claims in one and recover everything at once. Good luck to you!
the consultation is genuinely free and to the point, Sanzhar listened to everything carefully. they told me a lawyer wasn't needed in my case and explained how to do it myself. they actually helped, rather than just brushing me off
Service: Lawyer in Almaty
After my father died there was an inheritance, and there are four of us all in different cities, we would definitely have fallen out over it ourselves. I went to the lawyers because I didn't know how to sort it all out properly. They gathered the documents and handled it without any scandal. Thank you very much
Service: Lawyer in Almaty
They helped draft a lease agreement for my premises, Dmitriy covered everything. A year later the tenant tried to move out without paying, but the agreement had provided for everything. Very pleased
Service: Lawyer in Almaty
Thank you, Olga! Good to hear the agreement worked exactly as intended. Get in touch if you need any help.
They reply quickly on WhatsApp, which is convenient, I didn't have to go anywhere. I got in touch because I urgently needed to sort out some documents. Everything was done remotely
Service: Lawyer in Almaty
We bought a flat in a new building, and the developer delayed handover by almost a year. We were paying the mortgage and renting somewhere to live at the same time, money was just going down the drain. At first I tried to come to an agreement with the developer myself, wrote letters, but they just kept feeding me promises. I realised I couldn't do it without a lawyer and got in touch. They went through the contract, gathered all the documents and filed a claim. The case didn't move very fast, but they kept me informed the whole time. We recovered the penalty, the sum came out substantial, it genuinely covered part of my expenses. Very grateful that they didn't give up and saw it through to the end. Special thanks for their patience with my constant questions. I recommend them to anyone facing a delayed handover.
Service: Lawyer in Almaty
I've been in touch twice over three years, both times no complaints. The second time it was like going to my own people.
Service: Lawyer in Almaty
I lent money to an acquaintance against a handwritten receipt, and he stopped answering and stopped repaying. I didn't know what to do, so I turned to the lawyers. The debt under the receipt was recovered, it took about six months including enforcement. Very pleased.
Service: Lawyer in Almaty
Thank you, Aigul! We're glad the debt was recovered in full. We wish you peace of mind and reliable people around you.
They honestly told me the case was weak and the chances were slim, and didn't take money for a clearly losing process — I respect that approach. True, I had to bring in documents a couple of times, but that's minor. Thank you for your honesty.
Service: Lawyer in Almaty
divorce and division of an apartment. done by agreement, without court. i was afraid it would be a war
Service: Lawyer in Almaty
I approached them to check before buying an apartment, because an acquaintance of mine had been cheated in a similar situation before. I liked the apartment and thought everything would be settled quickly. But during the check it turned out the apartment was under seizure. We stopped the deal, and I kept my money. If I hadn't checked, I would have lost a large sum. Thank you, and good luck with your work.
Service: Lawyer in Almaty
I was dismissed unlawfully, I was in shock and didn't know where to turn. At work they said everything was lawful and I wouldn't prove anything, but I decided to try. I came to the lawyers, explained the situation, showed my employment contract and the orders. I had to bring in missing documents a couple of times, and sometimes I waited longer for a reply than I would have liked. But in the end I was reinstated at work, and they also paid for the forced absence. Honestly, I didn't believe I would achieve such a result. Huge thanks for seeing the case through to the end. Now I recommend them to everyone who faces this.
Service: Lawyer in Almaty
I approached them about a supply contract, I needed the terms of the deal checked before signing. A normal firm, a contract with a fixed sum, no extra charges along the way. All clear.
Service: Lawyer in Almaty
I inherited a house, and the documents were from the nineties, I didn't know where to start. I asked for help, and Yerlan took on the case. We restored everything through the archives, it took about three months. Thank you.
Service: Lawyer in Almaty
FAQ
A lawyer provides legal assistance in civil, family, labour and commercial matters. An advocate additionally holds a licence and is entitled to defend clients in criminal cases, take part in interrogations and investigative actions.
The cost depends on the category of dispute, the volume of documents and the number of hearings. The exact amount is determined after reviewing the materials and is fixed in the contract. The initial consultation is free.
Often yes. A well-drafted claim and negotiations frequently close a dispute faster and more cheaply than court proceedings. If a pre-trial route is realistic, we will suggest it first.
No, and promises of a one hundred per cent result in legal services should be taken as a reason to be wary. What can be guaranteed is the scope and quality of the work, and an honest assessment of the prospects before it begins.
All the documents you have: contracts, correspondence, receipts, IOUs, summonses, court decisions. The fuller the picture, the more accurate the assessment.
Our main practice is Almaty and the Almaty Region. We work with clients from other cities remotely: we accept scanned documents and hold consultations by video call.
An oral consultation with a lawyer is free. Work becomes paid where a document appears: a written opinion, a contract review, a calculation of claims, a statement of claim. Guidance by practice area is on the service pages, and the exact amount is fixed in the contract.
Yes, and it is the fastest route. Ask a lawyer a question online on WhatsApp, attach photos of the documents — the answer will come without an appointment and without visiting the office.
Yes. If you would rather talk than message, give us a call — we will go through the situation by voice. We will still ask you to send the documents: a lawyer works with papers, not with a retelling.
A sole practitioner is cheaper, but there is only one of them: if they fall ill or go away, your matter has to wait. At a firm, each practice area has a dedicated specialist and cover, while the same person handles the case from start to finish.
Civil, family, employment, housing and commercial matters are handled by a lawyer; no licence is required for this. An advocate is needed for criminal cases — we have one in our practice, so you will not have to look for one separately.
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