Public Offer

Preamble

Pravo Group, hereinafter — the Company, publishes this public offer, which is a contract of adhesion, addressed to any capable person — an individual, an individual entrepreneur or a legal entity, hereinafter — the User / Client, for the conclusion of a contract on the terms set out below, in accordance with the legislation of the Republic of Kazakhstan.

1. Terms and parties

Service / Website / Pravo Group — the Company's information and reference internet resource, including the website pages, blog articles, telephone numbers, WhatsApp, email, advertising and SEO materials and other communication channels intended to inform Users about legal, advocate and notarial services and to technically arrange communication between the User and one or more Providers.

Company — Pravo Group, the owner of the Website, domain, software and technical infrastructure, communication channels, advertising and SEO materials. The Company creates, develops, promotes and technically maintains the Website and provides access to it.

The Company is not an advocate, a bar association, an advocate's office, a notary or a legal consultant within the meaning of the Law of the Republic of Kazakhstan on Advocate Activity and Legal Assistance and is not a party to an agreement on the provision of legal assistance or to a contract for the performance of a notarial act between the Client and the Provider.

User / Client — a capable person using the Website to obtain information about legal, advocate and notarial services and/or to contact a Provider. If the request is made in the interests of another person, including a minor, a person lacking legal capacity or with limited legal capacity, or on behalf of an organisation, the User confirms that they have the authority of a legal representative, a power of attorney or another proper basis.

Provider — a lawyer (legal consultant), advocate, notary, individual entrepreneur, legal entity or other person who actually provides the Client with legal assistance, consultations, representation, defence or performs notarial acts on the basis of their own legal status, licence (where required), membership of the relevant chamber or bar association, qualifications and a contract (agreement) with the Client.

Request — an enquiry by the User / Client made via WhatsApp, a telephone call, email or another communication channel indicated on the Website, in oral, written or electronic form. A Request is not a contract for the provision of legal services with the Company and does not create any obligation on the part of the Company to provide legal assistance.

Legal service — a consultation, legal analysis of documents, drafting of documents, representation in court and before state bodies, defence, support of transactions and business, a notarial act or another service actually provided by the Provider to the Client.

Acceptance — the full and unconditional acceptance of the terms of this offer by the User / Client, expressed by any action aimed at using the Website or communication channels: a call, a WhatsApp message, an email, clicking a contact button, sending documents, providing personal data or any other enquiry through the Website.

Contract — the agreement between the User / Client and the Company concluded by adhesion to this offer.

2. Adhesion to the offer and amendments

2.1. This document is a public offer. Using the Website, making a call, sending a WhatsApp message, sending an email or making any other enquiry through the Website's channels constitutes acceptance of this offer.

2.2. From the moment of acceptance, the User / Client is deemed to have adhered to this offer.

2.3. The Company may amend this offer. The current version is published on the Website with the date of entry into force. Continued use of the Website after a new version is published means that the User / Client agrees to the amendments.

2.4. If the User / Client does not agree with the terms of this offer, they must stop using the Website and the communication channels posted on the Website.

3. Subject of the contract

3.1. The Company provides the User / Client with access to the Pravo Group information and reference resource and the technical ability to send an enquiry to one or more Providers of legal, advocate and notarial services.

3.2. The Company does not itself provide legal assistance: it does not advise on a specific case, does not draft procedural documents, does not represent interests in court or before state bodies, does not conduct defence in criminal and administrative cases and does not perform notarial acts.

3.3. All legal services are provided exclusively by the Provider, who independently assesses the situation and the prospects of the case, determines the legal position, scope of work, fees, timelines, payment procedure and concludes the contract (agreement) with the Client.

3.4. The Company does not give legal advice on a specific case, does not assess the prospects of a dispute and does not influence the Provider's professional decisions.

3.5. The information on the Website is of an informational, reference and advertising nature. The final terms of legal services, including fees, timelines, scope of work, list of documents and possible risks, are determined by the Provider after the Client makes an enquiry.

4. Specifics of the design of the Website and advertising materials

4.1. The User / Client understands and agrees that the Website may contain commercial, advertising, SEO-optimised and informational materials about legal services: descriptions of services, indicative prices, stages of work, information about specialists, examples of cases (case studies), statistical indicators, reviews, ratings, articles, contact buttons and other elements typical of a law firm's website.

4.2. The placement of such materials, including first-person wording ("we", "our lawyers", "our practice"), does not mean that the Company itself provides legal assistance, is an advocate, notary or legal consultant, an employer of the Provider's specialists or a party to a contract for the provision of legal services.

4.3. The materials on the Website may be provided by Providers, prepared on the basis of open sources, regulatory legal acts, commercial descriptions, SEO materials or information passed to the Company by Providers. Case descriptions on the Website are anonymised.

4.4. The legal service is provided by the Provider who actually accepted the Client's enquiry, conducted the consultation, concluded a contract (agreement) with the Client, accepted payment and/or commenced work.

4.5. The use on the Website of the Pravo Group designation, descriptions of services, information about lawyers, advocates and notaries, wording about results of work and other commercial elements does not change the legal role of the Company as the owner of an informational and reference resource and a technical communication channel.

5. One or several Providers

5.1. The Company has the right to arrange for the transfer of Enquiries to one or several Providers.

5.2. Different practice areas may be transferred to different Providers: consultations by lawyers on civil, family, housing, labour, tax and other matters, business support, bankruptcy, migration matters, representation in court, advocacy defence, notarial acts, apostille and translations.

5.3. The Company has the right to change the composition of Providers, to engage and disengage Providers, and to distribute enquiries among them by practice area, working schedule, workload, specialisation and other criteria.

5.4. The User / Client understands that contact details, telephone numbers, reception addresses, information about Providers and the procedure for distributing enquiries may change.

5.5. Liability to the Client is borne by the Provider who actually entered into relations with the Client for the provision of a legal service.

6. Licences, status and qualifications of the Provider

6.1. The Provider is independently responsible for holding the legal status required to provide the relevant service under the legislation of the Republic of Kazakhstan, including:

• advocate — for the licence to practise advocacy and membership of a bar association;
• legal consultant — for membership of a chamber of legal consultants, where required by law;
• notary — for the licence to practise notarial activity and membership of a notarial chamber;
• translator — for the qualification required for the translation, whose signature is certified by a notary.

6.2. The Company has the right to request from the Provider documents confirming his status, but is not a state body, a bar association, a notarial chamber, a chamber of legal consultants or any other body supervising the quality of legal assistance.

6.3. The Company does not guarantee the existence, validity or currency of the Provider's licences, membership of chambers and collegia, qualifications, experience or professional liability insurance.

6.4. The Client has the right and is obliged to independently verify the Provider's status before concluding a contract: the existence of an advocate's or notary's licence, membership of a bar association, notarial chamber or chamber of legal consultants, and the authority of the person signing the contract.

6.5. The absence, termination, suspension or invalidity of the Provider's licences and other documents is the Provider's area of responsibility.

7. Procedure for the Provision of Legal Services

7.1. After the Request is submitted, further interaction of the Client takes place with the Provider.

7.2. The Provider independently conducts the consultation, reviews the documents, assesses the prospects of the case, and determines the scope of work, the cost, the timelines and the need for additional actions.

7.3. The Provider independently draws up the contract for the provision of legal services or the agreement on the provision of legal assistance (by an advocate — in written form, as required by law), powers of attorney, acts, invoices, fiscal documents and other documents, where required by the nature of the service.

7.4. Notarial acts are performed by a notary in the manner established by the legislation of the Republic of Kazakhstan on notarial activity, with payment in the amount and manner established by that legislation.

7.5. The Company does not conduct the Client's case, does not keep the originals of the Client's documents, does not participate in court hearings and does not take procedural decisions.

8. Obligations of the User / Client

8.1. To provide accurate contact details and information about the circumstances of the case, the documents and the timelines (including appeal deadlines and limitation periods) that are relevant to the provision of the legal service.

8.2. To independently clarify with the Provider the cost, timelines, scope and terms of the service, the status and qualifications of the specialist, and the procedure for payment and refunds.

8.3. To pass to the Provider, in good time, the documents and information required for the work, if the Client has entered into a contractual relationship with the Provider.

8.4. To pay for the Provider's services in the manner agreed with the Provider.

8.5. When applying in the interests of another person — to confirm the existence of the authority of a legal representative, a power of attorney or the consent of that person, where such consent is required.

9. Obligations and Rights of the Company

9.1. The Company undertakes to ensure the availability of the Website and communication channels with reasonable technical reliability.

9.2. The Company has the right to carry out technical maintenance of the Website, promotion, updating of materials, connection and disconnection of Providers, and configuration of telephony, messengers and other communication channels.

9.3. The Company has the right to moderate the information posted on the Website, reviews, descriptions of services, contact details and other materials.

9.4. The Company has the right to temporarily restrict access to the Website or to individual functions thereof for technical maintenance, updates, troubleshooting or protection against abuse.

9.5. The Company is not obliged to monitor the actual provision of legal services by the Provider, to be present at consultations and court hearings, to verify the Provider's legal position or to participate in the settlement of disputes between the Client and the Provider.

10. Obligations of the Provider

10.1. The Provider must have the legal status, licences, membership of chambers and collegiums, qualifications and resources necessary for the provision of the relevant services.

10.2. The Provider must provide legal services in good faith, comply with the legislation of the Republic of Kazakhstan, the rules of professional ethics of advocates, legal consultants or notaries, and other applicable norms.

10.3. The Provider must independently draw up contracts (agreements), powers of attorney, acts, invoices, fiscal and other documents related to the provision of services.

10.4. The Provider is independently liable for the quality, timelines, cost, missed procedural deadlines through the Provider's own fault, refunds, claims, fiscalisation and tax obligations.

10.5. The Provider is independently liable for the actions and omissions of its employees, assistants, trainees, translators and other engaged persons.

11. Cost and Payments

11.1. Use of the Site by the User / Client is free of charge. The Company does not charge the User / Client for access to the Site or for the technical ability to contact the Provider.

11.2. The prices indicated on the Site, including in the price blocks, are indicative and for reference only until confirmed by the Provider and do not constitute a public offer by the Provider.

11.3. The final cost of legal services is determined by the Provider after reviewing the situation and the documents and is fixed in the contract (agreement) with the Client. The cost of notarial acts is determined in accordance with the procedure established by legislation on notaries.

11.4. Payment for legal services is made by the Client directly to the Provider in the manner agreed between the Client and the Provider. State duty, notarial tariffs, costs of expert examinations, translations, postal and other fees are paid separately, unless otherwise agreed with the Provider.

11.5. The Company does not accept payment for legal services, is not a payment agent of the Provider, does not issue fiscal receipts or invoices for legal services and does not bear tax obligations on the Provider's income.

11.6. The operation of the Site may be funded through the placement of Providers, advertising placement, fees for access to enquiries, subscription fees or other arrangements between the Company and Providers.

12. Guarantees

12.1. Any obligations indicated on the Site, including statements about a fixed cost of a stage, response times, absence of additional payments and the procedure of work, are assumed exclusively by the relevant Provider in the contract (agreement) with the Client.

12.2. The Company does not assume any guarantees as to the result of a legal service.

12.3. The Provider cannot guarantee the outcome of a case: the decision is made by a court, a state body or another party. Promising a specific result is contrary to the rules of professional ethics of advocates and legal consultants.

12.4. Examples of cases, statistical indicators and reviews posted on the Site describe past experience and are not a promise of the same result in the Client's case.

12.5. Matters of the quality of work, repeat engagement, refund of money or compensation of expenses are resolved between the Client and the Provider.

13. Legal risks

13.1. The User / Client understands that legal disputes and procedures involve risks that do not depend entirely on the Provider.

13.2. Such risks may include: refusal to grant a claim or complaint, changes in judicial practice and legislation, missing deadlines before contacting the Provider, absence or insufficiency of evidence, failure by the debtor to comply with a decision, refusal by a state body or notary to perform an act, longer case consideration periods, additional costs for duties, expert examinations and translations.

13.3. All claims regarding the quality of legal assistance, deadlines, cost, legal position and result relate to the relationship between the Client and the Provider.

13.4. The Company is not liable for losses, moral harm, expenses and other consequences arising in connection with the actions or inaction of the Provider.

13.5. Before starting work, the Client should discuss with the Provider the prospects of the case, possible risks, alternative ways of resolving the matter and the consequences of refraining from action.

14. Liability and allocation of risks

14.1. The Company does not provide legal assistance and does not perform notarial acts. All final legal services are provided by Providers.

14.2. The Company is not liable for the quality, result, deadlines, cost, good faith, qualifications, lawfulness of activities and professional decisions of Providers.

14.3. The Company is not liable for the actions or inaction of employees and other persons engaged by the Provider.

14.4. The Company is not liable for the accuracy, completeness and currency of information provided by Providers for posting on the Site.

14.5. The Company is not liable for the inability to contact the Provider, changes in the appointment schedule or address, refusal by the Provider to accept an enquiry, or postponement or cancellation of a meeting.

14.6. The Company's liability is limited to its role as the owner of an information and reference resource and a technical communication channel and arises within the limits established by the legislation of the Republic of Kazakhstan.

15. Claims Procedure

15.1. Claims relating to the quality of legal services, the legal position, cost, timelines, outcome, documents, fiscal receipts and refunds shall be submitted directly to the Service Provider. Complaints about a lawyer or notary may also be sent to the bar association, the notarial chamber or an authorised state body in accordance with the procedure established by the legislation of the Republic of Kazakhstan.

15.2. The Company may, but is not obliged to, assist the Client and the Service Provider in communication, in passing on contact details, in clarifying the status of an enquiry or in forwarding a claim to the responsible person at the Service Provider.

15.3. Such assistance does not mean that the Company acknowledges the status of a provider of legal services or accepts liability for the actions of the Service Provider.

15.4. If a claim relating to the actions of the Service Provider is received by the Company, the Company may forward it to the Service Provider and provide the User / Client with the available contact details of the Service Provider.

15.5. Claims relating solely to the technical operation of the Website, the display of information and the operation of communication channels shall be sent to the Company using the contacts indicated on the Website.

16. Personal Data, Professional Privilege and Communications

16.1. The User / Client consents to the processing of personal data by the Company to the extent necessary for the operation of the Website, processing of the Enquiry, transmission of the enquiry to the Service Provider, communication, analytics, security and dispute resolution. Processing is carried out in accordance with the Law of the Republic of Kazakhstan on Personal Data and its Protection and the Privacy Policy posted on the Website.

16.2. Such data may include the name, telephone number, city, content of the enquiry, information about the service required, date and time of the enquiry, referral source, technical data, correspondence and other information provided by the User / Client.

16.3. If the User / Client communicates information about the circumstances of a case through the Website's channels, or transmits documents or other information, they consent to its transmission to the relevant Service Provider for contact and preliminary assessment of the enquiry.

16.4. Lawyer-client privilege, the professional privilege of a legal consultant, the privilege of notarial acts and the storage of case materials are the responsibility of the Service Provider. The Company does not conduct the Client's case; it does not disclose information that comes to its knowledge in the course of processing an Enquiry to third parties, except to the Service Provider and in cases provided for by law.

16.5. Communications may be conducted by telephone, via WhatsApp, by email and through other technical means.

16.6. The Company may record and store communications in order to confirm the fact of an enquiry, for security, quality control of enquiry processing, analytics, dispute resolution and protection of its rights.

16.7. Data is transferred to the Service Provider to the extent necessary to contact the User / Client and carry out a preliminary assessment of the Enquiry.

17. Reviews and Public Statements

17.1. The User / Client may leave reviews about the operation of the Website in terms of its functionality: convenience, accessibility of information, accuracy of contact details, the operation of the telephone, WhatsApp and other communication channels.

17.2. Public statements about the quality, timelines, cost and outcome of legal services, or the actions of a lawyer, advocate or notary, must be addressed to the relevant Service Provider.

17.3. A review of the Service Provider's legal services is published on the Website where the author has confirmation of the fact of the enquiry or the provision of the service: a contract, act, receipt, correspondence or other supporting material. Reviews are published without information constituting professional privilege.

17.4. The Company may require confirmation before publishing a review, withhold a review pending verification, and remove reviews containing inaccurate information, personal data of third parties, information about a case without consent, insults, threats, advertising, spam or information unrelated to the Website.

17.5. The User / Client who has accepted this offer agrees that public statements attributing to the Company the provision of legal assistance, or the duties or liability of the Service Provider, are incorrect in relation to the Company.

17.6. If the User / Client has posted a public statement that misrepresents the Company's role or contains knowingly false information, the Company may demand its removal or correction.

17.7. If the User / Client refuses to remove or correct a knowingly false statement, the Company may send a complaint to the moderators of the external platform and seek protection of its rights in accordance with the procedure established by the legislation of the Republic of Kazakhstan.

18. Informational Nature of the Materials

18.1. All materials on the Website, including blog articles, service descriptions, prices, case examples, information about specialists, ratings, reviews and answers to questions, are of an informational, reference and promotional nature.

18.2. Such materials do not constitute legal advice on a specific case, a legal opinion, a guarantee of outcome or an individual recommendation to the Client. Legislation and judicial practice change, and an article may not reflect the latest amendments.

18.3. To obtain a consultation, an assessment of the prospects of a case and the drafting of documents, the Client must contact the Provider.

18.4. The Company is not liable for decisions taken by the User independently on the basis of information from the Site without consulting the Provider, including for missing procedural deadlines.

19. Restriction of access and abuse

19.1. The Company has the right to restrict the User's / Client's access to the Site or to individual functions in the event of a breach of this offer, the provision of false data, spam, threats, insults, attempts to interfere with the operation of the Site or other bad-faith actions.

19.2. The Company has the right not to process Requests that contain false contact details, insults, threats, spam, advertising, requests for assistance in unlawful actions or information unrelated to legal and notarial services.

20. Final provisions

20.1. This offer governs the relations between the User / Client and the Company in relation to the use of the Site, the submission of Requests and access to the information and reference resource Pravo Group.

20.2. This offer does not govern relations concerning the direct provision of legal services and the performance of notarial acts between the Client and the Provider. Such relations are governed by the contract (agreement) between them and the legislation of the Republic of Kazakhstan.

20.3. The invalidity of an individual provision of this offer does not entail the invalidity of the remaining provisions.

20.4. In all other respects the parties are governed by the legislation of the Republic of Kazakhstan.

20.5. Disputes between the User / Client and the Company are resolved through negotiations and, failing agreement, in court in the manner established by the legislation of the Republic of Kazakhstan.

21. Company details

Pravo Group.

Republic of Kazakhstan, Almaty, 1 Abylai Khan Avenue.

Telephone and WhatsApp: +7 778 325 44 44. Email: info@pravogroup.kz.