Contract and terms of service
Review of contract terms, disputes over transfer, appointment and terms, appealing decisions of the command.
We review contract terms and disputes over their performance
We secure the payments, allowances and compensation you are entitled to
We handle housing provision and military mortgage matters
We calculate length of service and challenge military pension calculations
We assist with discharge and service proceedings
Review of your situation: what you are entitled to under the documents, what you can realistically obtain, and which deadlines are already running while the matter is being discussed verbally.
Message us on WhatsAppReview of contract terms, disputes over transfer, appointment and terms, appealing decisions of the command.
Unpaid pay, allowances, compensation and bonuses: we check the calculation and secure the additional payment.
Registration for housing, housing payments, disputes over the military mortgage and service housing.
We check the calculation of length of service, include disputed periods in it and challenge the amount of the pension awarded.
Grounds for dismissal, the payments due on dismissal and appealing it if the dismissal was carried out with violations.
Support during an internal review, preparation of explanations and appeal against a penalty.
Establishing the link between an illness and service, appealing conclusions, matters of insurance payments.
Payments and benefits for families of servicemen, housing matters, documents when transferring to a new place of service.
The first consultation is free. If the documents show you are not entitled to anything, we will tell you so directly — we will not promise a payment where there is no basis for it.
Cost
Guidelines for common enquiries. The amount depends on the volume of documents and the stage, is quoted after review and fixed in the contract.
| Service | What is included | Cost |
|---|---|---|
| Consultation on a military matter | Review of the situation and a list of documents for your case | free of charge |
| Legal opinion | Written analysis of rights, grounds and timelines | from 40,000 ₸ |
| Calculation of length of service and pension | Verification of periods and preparation of the justification for a supplementary payment | from 60,000 ₸ |
| Claim for unpaid amounts | Preparation of the demand and support until payment | from 70,000 ₸ |
| Housing matters and military mortgage | Registration, disputes over payments and service housing | from 100,000 ₸ |
| Support during an internal review | Preparation of explanations and participation in the proceedings | from 90,000 ₸ |
| Appeal against dismissal | Complaint to a superior body or claim to court | from 150,000 ₸ |
| Conduct of the case in court | Full support of the dispute through to a decision | from 220,000 ₸ |
Prices are indicative and do not constitute a public offer. State duty, expert examinations and obtaining archival certificates are paid separately and directly — we do not earn on them.
We establish the status, length of service, what was decided and in what form. An oral decision and an order are two different things.
Contract, orders, payslips, service record, correspondence with the command. Without them, any assessment remains a guess.
We calculate the length of service, allowances and payments ourselves. Discrepancies turn up more often than people think.
We identify the legal basis and give you an honest view of the prospects, including cases where there is nothing to claim.
We set out the scope of work and the fee in writing, before work begins.
We prepare a report, application or complaint. A significant share of issues are resolved at this stage, without court.
If the response is negative, we prepare the claim and conduct the case, observing the appeal deadlines.
We see the matter through to payment, an order or a revised calculation, and explain what to do next.
Send us the contract and payment documents — we will do the calculations ourselves and tell you whether there is a discrepancy.
Team
We handle a case from start to finish with the same team: you always know who is dealing with your matter and who to contact.
Practice
Details have been changed and anonymised: the content of the case is protected by professional privilege.
Useful information
Contract service is structured so that almost every right of a serviceman is confirmed by a document: an order, a calculation, an extract, a commission's conclusion. As long as the paperwork is in order, no issues arise. As soon as a unit fails to pay an allowance, refuses housing or otherwise miscalculates length of service, the dispute is not about fairness but about what is written in the personal file and the calculation documents.
The mistake is usually the same: the serviceman or his relative reacts verbally — a conversation with the commander, a complaint to a higher authority without copies of documents, an application after the necessary deadlines have passed. During this time the order enters into force, the money is written off as a fact, and restoring the position becomes more difficult. Analysis of the situation should begin with documents, not emotions.
The Law "On Military Service and the Status of Servicemen" secures for a serviceman under contract monetary allowance, allowances and housing provision, as well as the procedure for dismissal and disciplinary liability. An error in calculating length of service, a refusal to pay or to place on the housing waiting list is not merely a dispute with the command but a direct violation of your rights, and a military lawyer in Almaty will help you defend them. A timely legal consultation on military matters preserves evidence and prevents deadlines from working against you.
The earlier you show the documents to a specialist in military law, the higher the chance of correcting the situation without losses: at the stage of proceedings, before an order is issued or before exclusion from the unit's lists. Below we will examine your guarantees along specific lines — from length of service and housing to dismissal and disciplinary liability.
Analysis begins with a precise formulation: what exactly has been violated — non-payment of an allowance, refusal of housing, incorrect calculation of length of service, dismissal or a disciplinary sanction. Describe the chronology of events, indicate which documents already exist and which actions of the command they confirm. This way you can put a question to a military lawyer in specific terms rather than general words.
Collect copies of the contract, extracts from orders, pay slips, correspondence and medical conclusions. Do not miss the deadlines: decisions and actions of the command are appealed to higher command, to the military prosecutor's office or to court. You can clarify the appeal procedure and the number of a military lawyer by telephone.
Length of service directly determines the right to a service pension and the amount of allowances: the percentage allowance for service depends on it, as does the very right to retire. Therefore any error in calculation means money lost now and problems when applying for a pension later. Most often the dispute concerns periods that the military unit or personnel authority did not include in the length of service.
A military pension lawyer checks the personal file and service record to establish which periods were counted and which were left out: service in particular posts and particular localities, periods of study, parental leave, periods when service was suspended. A lawyer for service personnel compares entries in orders, extracts and the service record to find discrepancies. If the calculation is wrong, the length of service is corrected by applying to the personnel body or through the court — with a recalculation of allowances and pension.
The grounds for being placed on the housing queue or receiving housing payments depend on status: whether the service member is recognised as in need of housing, where they serve, the composition of the family and whether housing was previously received. A refusal is most often justified by the absence of registration at the place of service, by exceeding the accounting norm of floor area, or by the fact that the applicant has already exercised the right to a housing payment. Each of these arguments can be checked: sometimes extra square metres are included in the calculation, relatives living together are not taken into account, or service housing is confused with permanent housing.
If a refusal has been received, it is important to obtain it in writing, stating the reason and the date — oral explanations do not allow for any defence. The documents on which the refusal is based are then assessed and, if necessary, a complaint is filed with a superior body or a claim with the court. Legal assistance for service personnel in such cases is built on restoring the violated procedure for registration and recovering the provision due.
The rights of service personnel to pay, allowances and housing provision are established by the Law "On Military Service and the Status of Service Personnel". This is the basis from which to start: first we look at which payments are due at all under your status, post, conditions of service and region. Underpayment often arises not because the finance staff "forgot", but because the ground was applied incorrectly: a class has not been confirmed, a special regime of service has not been taken into account, an allowance for working with restricted-access information or for service in a remote locality has been missed.
Checking the calculation begins with the payslip for a specific period and the orders on which it is based. Take the latest payslip, the bank statement and compare: whether the salary for the post and the rank match, whether all allowances are shown, whether a supplementary payment for previous months has been "lost". Then — a report to the commander demanding a recalculation and a written reply, and in case of delay or refusal — contacting a military lawyer in order to record the violation and not miss the deadline for appeal. It is at this stage that questions to a military lawyer most often concern how to prove the right to a supplementary payment with documents rather than words.
The military medical commission determines the category of fitness, and a great deal depends on it: continuing service under contract, receiving a referral for treatment, or discharge on health grounds while retaining the payments due. The procedure for passing the military medical commission is based on a referral from the command, a medical examination and a final conclusion, which is announced to the service member. But the commission's conclusion is not the final truth, and it can be challenged if the diagnoses are stated incompletely or do not match the documents from medical organisations.
Consultation with a military lawyer at this stage is needed in order to understand whether there are grounds for reviewing the category of fitness and which evidence carries weight. First the military medical commission's conclusion itself, medical extracts, examination results and the interview record are studied. If there are contradictions, an objection and a repeat examination are prepared, or an appeal to a higher commission or to the court. The assistance of a military lawyer also consists in correctly assembling the medical documents and not missing the moment when the conclusion can still be challenged before the order is issued.
The law permits termination of service under a contract only on the grounds expressly set out in the regulatory acts. These are the expiry of the contract, reaching the age limit, health condition as certified by the military medical commission, reduction of the position or organisational measures, and also dismissal at one's own request where there are valid reasons. A separate group covers grounds connected with the service member's culpable conduct, so it is important to draw the line at once: are you being dismissed for an objective reason, or is a disciplinary sanction being used to manufacture one.
Most often the violations concern procedure: the order is issued before the contract expires without a lawful ground, the service member is not given access to the materials, no attestation or medical examination is carried out, the date of removal from the unit's rolls is concealed. Such an order is challenged through a superior commander, the prosecutor's office or a court, and until the decision takes effect it is important not to sign documents blindly. A lawyer on army matters helps establish which grounds apply in your particular case and what was breached in the procedure; when the dispute reaches court, a lawyer on military matters steps in.
Most often a service member under contract is disciplined for unauthorised absence from the unit, breach of the regulations, failure to report for duty, appearing intoxicated or loss of property. Before the sanction order, the command conducts an inquiry: it requests a written explanation, questions fellow service members, examines documents. This is the stage where a lawyer for a service member is needed most: a sanction can be prevented or reduced while the materials have not yet been approved, whereas after the order the range of arguments narrows.
A service member has the right to know what he is accused of, to give explanations, to submit evidence, to review the inquiry materials and to use the assistance of a defence lawyer. If the sanction order has already been issued, it does not simply lapse: decisions and actions of the command are challenged before superior command, the military prosecutor's office or a court. Here it is important not to miss the moment when the sanction starts affecting payments, length of service and dismissal — that is when a lawyer on military matters takes over the dispute with the military unit.
The military mortgage in Kazakhstan works as follows: a savings housing account is opened for the service member at the housing construction savings bank, into which contributions are paid from the budget, and since 2018 a system of housing payments has been in force which can be used to repay a preferential mortgage loan. The right to housing programmes does not arise immediately but as length of service accrues, and this is where two different grounds are most often confused — service housing and mortgage savings. A consultation on military mortgage begins with checking the account statement and how the periods of service are reflected in the personal account.
Family members of a service member have separate guarantees connected with service, but under mortgage obligations they are liable differently from the borrower himself. Dismissal does not nullify the contract: the savings remain with the service member, but the right to claim further payments ends. If the dismissal is being challenged or the length of service has been calculated incorrectly, it makes sense first to restore the record of service periods and only then deal with the loan and the payment schedule.
To examine a disputed situation you need a set of documents: status, allowances, housing rights, disciplinary history. The more complete the set, the faster you can put a question to a military lawyer.
If the services of a military lawyer concern payments or dismissal, the contract and settlement documents are important: they show the allowances and length of service that determine the pension.
| Situation | Main documents | What they confirm |
|---|---|---|
| Non-payment of allowances | Pay slips, certificate of allowance, card statement | Amount and frequency of payments |
| Refusal of housing | Report, decision of the housing commission, certificate of family composition | Right to provision and position in the queue |
| Dismissal | Contract, order, notification, report | Grounds and compliance with procedure |
| Disciplinary sanction | Act, explanation, order on punishment | Facts and gravity of the misconduct |
| Recalculation of length of service | Service record, extracts from orders | Periods of service and preferential calculation |
Copies of documents must be legible, and the originals are kept by the service member.
When the command refuses to recalculate, delays housing, or is preparing a dismissal order, a service member has three routes: higher command, military prosecution authorities, and court. They do not replace each other but address different tasks, and the choice depends on what exactly has been violated and what outcome is needed.
Higher command should be brought in when a decision has been made at unit level and can be reversed by command: reports about incorrect length of service, refusal of an allowance or housing go here. Military prosecution is appropriate where a prosecutorial response is needed to a systemic violation or inaction of officials. Court is the main route if the dispute concerns a right: payments, housing provision, reinstatement in service, or lifting a penalty. A lawyer engages with military law precisely at the stage of choosing the instance, so as not to scatter efforts and not to miss deadlines.
| Situation | Higher command | Military prosecution | Court |
|---|---|---|---|
| Non-payment of allowance | Report on remedying the violation | Where the command is inactive | Dispute over the right to payment |
| Refusal of housing | Report on being placed on the waiting list | Review of the lawfulness of the refusal | Challenge to the refusal |
| Incorrect length of service | Report on recalculation | Complaint about the record | Establishment of a fact |
| Dismissal | Report before the order is issued | Review of the grounds | Reinstatement in service |
Instances can be pursued sequentially or in parallel — the strategy depends on what has been violated.
The guarantees of family members of a contract service member are tied to his status: while service continues, the family retains the right to medical provision, sanatorium-resort treatment and other support measures that are due to the service member himself. Most often problems arise when transferring to a new place of service, when relocating and when the composition of the family changes. For example, a spouse is refused attachment to a military polyclinic or the right to compensation for rented housing is not recognised, with reference to registration at the former address.
If a refusal is received, documentation matters: a written application with a note of acceptance, an official reply, certificates confirming family composition and cohabitation. A consultation with a military lawyer helps to distinguish where a family member's right has been violated and where the dispute concerns the service member himself — this determines which documents to collect and which instance to approach. After that, a complaint to a superior body, an application to the prosecutor or a claim to court is possible.
Most often the family encounters refusals:
The most costly thing in a military dispute is time: while oral explanations continue, the order enters into force and becomes the basis for calculations and dismissal. The first step is to request certified copies of all documents related to service.
Reviews
When my pension was calculated, two years of service were not taken into account; the documents were in the archive of another unit. They requested the certificates, achieved a recalculation and a supplementary payment. On my own I would have spent a year looking for those certificates.
Service: Military lawyer in Almaty
The allowance was removed without explanation; I spent four months going around asking verbally and nobody told me anything. Here they wrote a request with a calculation, the accrual was restored and the arrears were paid. The only thing is that I had to wait a couple of days for their reply, but in the end everything was done properly. Thank you, Alexey.
Service: Military lawyer in Almaty
I was dismissed with a wording that closed off my payments; I would never have worked that out on my own. They appealed, the ground was changed, and I received the payment. it was not quick but there is a result
Service: Military lawyer in Almaty
Thank you for the review. We are glad the ground was changed and the payment was made to you. If any questions come up about the documents, do get in touch.
My husband has served for a long time, and we always thought everything was fine with our housing. Then the question of improving our conditions came up, and I went to find out what was what. It turned out that the documents had been submitted incomplete several years earlier, and because of that the records were kept incorrectly. At first I tried to sort out the paperwork myself, but there are so many nuances that I got completely confused. A friend advised me to go to a lawyer who deals with military matters. At the first meeting everything was explained to me calmly, without any of those complicated words We had to bring in a few more certificates that we never thought were needed. They fixed it. Now we are waiting for the decision on the records. I am glad I did not abandon this halfway through
Service: Military lawyer in Almaty
Thank you for telling us everything in such detail. It is good that we sorted out the documents together and put the records in order. We will keep you informed about the next steps.
I consulted about the military mortgage before signing. They explained what would happen on early discharge. Good thing I asked in advance.
Service: Military lawyer in Almaty
There was an internal investigation, and they helped prepare the explanations. In the end no penalty was imposed.
Service: Military lawyer in Almaty
We approached them about the insurance payment after my husband's injury. It took a long time to collect the documents, but we received the payment. Madina was a great help, she guided us through everything along the way.
Service: Military lawyer in Almaty
I came hoping to recover an additional payment for years of service, I had collected a pile of papers and thought there was something to latch onto. Sanzhar honestly said that in my case there were no grounds and nothing to claim. They did not take money for empty correspondence, and that deserves separate respect.
Service: Military lawyer in Almaty
I came because I felt something did not add up in the calculation of my allowance, the amounts I received were less than I expected. They checked my allowance calculation line by line and found that the class rating had not been accrued for six months. It was returned. Thank you
Service: Military lawyer in Almaty
Thank you for your trust. It is good that we managed to find the underpayment and return what was due to you. Do get in touch if you need help.
I serve in another garrison, far from Almaty, and I had no way to come in person. I thought for a long time about whether it was even worth looking for a lawyer at a distance. I decided to try an online consultation. I sent the documents as photos, and everything was reviewed over video. At first I was worried that I would not understand anything that way, but they explained calmly and several times over if needed. The connection sometimes failed and we had to call back, but that is a minor thing. The main point is that they laid out for me step by step what to do next and which papers to prepare. I did not have to go anywhere, and that is a huge plus for me. I will get in touch again if anything comes up
Service: Military lawyer in Almaty
My husband was transferred to another unit, and we simply could not work out what payments the family was entitled to in that situation. I asked people I knew, but everyone's situation is different and nobody really explained it. I decided to find a lawyer who understands military matters. I got in touch, and Gulnara started working with us. She helped collect the documents for my husband's transfer and sort out the payments. Everything was processed, nothing was lost. What I particularly appreciated was that they explained things in plain words, not in a way where you understand only half of it. The timelines stretched a bit because some of the papers had to be requested again. But we were warned straight away that this could happen. In the end everything worked out, and I am at ease. Thank you for your patience with my questions
Service: Military lawyer in Almaty
I came because we just couldn't get the payments after dismissal, I went round the authorities myself with no luck. It took a long time, almost four months, because archive requests are slow. But we were warned about that straight away
Service: Military lawyer in Almaty
We argued over the conclusion of the military medical examination, they wouldn't recognise the link between the illness and service. Aigerim handled our case and didn't give up, even though the prospects seemed unclear. We got the review. Very grateful
Service: Military lawyer in Almaty
Thank you for the kind words. We're glad we managed to get the conclusion reviewed. Good health to you and your loved ones.
I came with a question about dismissal, I couldn't understand on my own what I was entitled to. I contacted them after a friend's advice, and didn't regret it. Viktor immediately said what the chances were and how long it would take, without promising golden mountains. They worked calmly, without fuss. I got the result, though I had to wait, but they warned me right away
Service: Military lawyer in Almaty
Thanks for the review. Good that we could help and that you appreciated the honest approach. Reach out if any questions come up.
I came late, I'd almost stopped believing anything could be done, because the appeal deadline had almost passed. We managed to file in time, but next time I'll go straight away. Thank you for pulling it off
Service: Military lawyer in Almaty
We sorted out the service housing on transfer. The matter was closed with a letter, it didn't go to court.
Service: Military lawyer in Almaty
I went to them about my husband's pension, I couldn't understand on my own why the payments were like that. I spent a long time looking for a normal lawyer, everyone was making promises, but here everything was honest. They recalculated the pension, we got the additional payment for the past period. Honestly, I didn't expect it could be like this. Of course we had to wait for the answer, and bring in more documents, but those are small things.
Service: Military lawyer in Almaty
If I'd written the report myself it would have been completely different, so I asked for help. My situation in the army was complicated, I didn't know where to start. They wrote the report out for me properly. The answer came back positive. Thank you, you helped a lot. If I need to, I'll come again
Service: Military lawyer in Almaty
My question was a small one, about a single certificate. I called, they explained everything for free. They didn't take any money, which was a nice surprise. There aren't many people like that now. Thank you, I'm grateful for your help
Service: Military lawyer in Almaty
My situation was hard, after the army I couldn't get the payments I was due. I went to several places, but nobody gave real help. Then I came across a specialist called Yerlan, he looked through my case carefully. The case went to court, and we won in part. We recovered the main sum, the rest was refused. For me that was a big victory. Yerlan kept me informed the whole time, I knew what was happening. It took a lot of time, but there's a result. Thank you for your patience
Service: Military lawyer in Almaty
Thank you for your review. We're glad we managed to recover the main sum. If you have any questions in future, get in touch.
FAQ
The initial consultation is free: we review the situation and tell you what you are entitled to under the documents. Indicative prices for a written opinion, a claim for unpaid amounts and court representation are listed in the price section above.
Yes. We accept documents as scans or photographs, and we conduct the review by video call or in writing. This is a normal format for those stationed in another garrison.
Insist on a written decision. As long as the refusal exists only in words, there is nothing to appeal. The right step is a written application with a mark of acceptance: it creates a deadline for a response and records your request.
You need to collect the payslips for the disputed period and compare the allowances with the grounds for their accrual. We do this calculation ourselves: discrepancies are found more often than people think, especially after a transfer or a change of position.
Yes, by application with supporting archival certificates. Such situations arise when a unit has been reorganised or documents were transferred to the archive with errors in the dates. The procedure is not quick, but the recalculation is made with a supplementary payment.
The time limit is fixed and runs from the moment you learned of the decision, not from when you decided to deal with it. An expired time limit is not always restored, so you need to apply immediately.
The ground stated in the order — it is this that determines the scope of the payments due and your subsequent rights. If the dismissal procedure has been violated or the ground does not correspond to the actual circumstances, the order can be appealed.
Do not leave your explanations to chance: wording given during an investigation is difficult to correct afterwards. We help prepare explanations and gather documents confirming your position.
Yes. Families approach us about payments and benefits, housing matters, documents when transferring to a new place of service and insurance cases. The review of their situation is just as free of charge.
A written application is an established procedure, not a conflict. A significant share of issues are resolved in exactly this way, without court, and most often because the discrepancy turned out to be technical.
No: the decision is taken by the authority or the court. We are responsible for ensuring that the calculation has been checked, the ground identified, the application drawn up correctly and the time limits not missed. If there are no grounds, we will say so at the first consultation.
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Open on ZoonThe first consultation is free. If the matter can be resolved without court, we will say so directly.