Expulsion from university or college
We check the grounds and the procedure: notification, deadlines, the opportunity to explain, consideration of valid reasons. A breach of procedure is grounds for reinstatement.
We handle disputes with schools, colleges, universities and private educational centres
We challenge expulsion, refusal of admission, transfer and final grades
We protect children with special educational needs
We work on targeted training: obligations, service, refunds
We recover payment for educational services not provided
We support you through conflicts with the administration and applications to the authorised bodies
Tell us what happened at school or university — a lawyer specialising in education law will say whether the procedure was breached and what can be challenged.
Message us on WhatsAppWe check the grounds and the procedure: notification, deadlines, the opportunity to explain, consideration of valid reasons. A breach of procedure is grounds for reinstatement.
A school refuses to enrol you by catchment area, a university refuses a transfer, a college withholds documents. We examine the lawfulness and push for a decision.
Bullying, exclusion from classes, pressure on a child, demands to withdraw documents. We record everything and move communication into written form.
We challenge assessment results and commission decisions where the procedure for conducting or grading was breached.
We push for the conditions set out in the commission's conclusion: support, an adapted programme, an accessible environment.
We analyse obligations under the contract: performance, grounds for release, claims for refund of funds and their amount.
Refund of payment for lessons not provided, challenging a no-refund clause, claims against online schools and tutoring centres.
Refusal to provide a place, eviction, deprivation of scholarship. We check the grounds and the procedure for adopting the decision.
The first review of documents is free. If there is no violation and nothing to dispute, we will say so directly and suggest how to act differently.
Cost
Indicative prices. We state the final amount after reviewing the documents; it is fixed in the contract.
| Service | What is included | Cost |
|---|---|---|
| Consultation and review of documents | Assessment of the lawfulness of the organisation's decision | free of charge |
| Written opinion | Review with conclusions and a course of action | from 35,000 ₸ |
| Approaching the organisation's management | Preparation and sending with proof of delivery | from 30,000 ₸ |
| Complaint to the authorised body | Preparation and support during consideration | from 45,000 ₸ |
| Challenging expulsion | Approach, complaint, court claim if necessary | from 90,000 ₸ |
| Dispute over targeted training | Position on obligations and the refund amount | from 100,000 ₸ |
| Refund of payment for courses | Pre-action claim and recovery | from 50,000 ₸ |
| Support in a school conflict | Approaches, recording, participation in meetings | from 70,000 ₸ |
| Protecting the rights of a child with special needs | We secure the conditions set out in the commission's report | from 80,000 ₸ |
| Statement of claim | With reasoning and attachments | from 60,000 ₸ |
| Conducting the case in court | Hearings, evidence, decision | from 140,000 ₸ |
| Full-service case | From initial request to enforcement of the decision | from 190,000 ₸ |
The prices are given for reference and do not constitute a public offer. State duty on claims for the protection of the rights of minors is not charged.
You send the order, contract, correspondence and notifications. We look at what has already happened on paper.
The key stage. In education disputes, a decision is more often overturned due to a procedural violation than on the merits.
We set out the steps, timelines and amount. Everything is fixed in the contract, with no additional payments arising during the case.
A written request with a demand and a deadline for a response. We move the conflict from conversations into documents.
If the organisation does not respond or responds only formally, we bring in the authorised body.
We take part in meetings with the administration. A lawyer's presence changes both the tone and the substance of the conversation.
If the decision has not been reconsidered, we prepare a claim. In cases involving the protection of the rights of minors, no court fee is charged.
We oversee reinstatement, enrolment, the creation of conditions or the return of funds.
Send us the order and the WhatsApp correspondence — we will tell you whether the procedure was breached and what can be challenged.
Team
We handle a case from start to finish with the same team: you always know who is dealing with your matter and who to contact.
Practice
Details have been changed and anonymised: the content of the case is protected by professional privilege.
Useful information
The situation almost always looks the same: the order has already been signed, the conversation with the principal or dean has led nowhere, and time is working against you. A parent learns about an expulsion from a chat, a student from a grade sheet, and only later does it turn out that the procedure was carried out with violations: no explanation was requested, no time was given to clear the debt, no minutes were drawn up. It is precisely on these details that the dispute is most often built.
It is easy to make a mistake in two directions. Some immediately write complaints to every authority and miss the deadline for challenging the order. Others, on the contrary, spend months going to in-person appointments and believing verbal promises, although only a written request with an incoming number fixes your position. Below is a breakdown by typical situations: what counts as a violation, which documents are needed, and in which cases it is more honest to say there is nothing to argue about.
Education law in Kazakhstan governs the relationship between a pupil or student and an educational organisation: a school, college or university. A dispute begins where the administration's decision rests on a formal pretext rather than on facts: expulsion for absences that did not happen, refusal of admission to first grade at the place of residence, or a demand to complete targeted training when the terms of the contract are absent. In such situations, an education law lawyer reviews the documents and shows whether there is a violation and what to rely on in correspondence.
The work is based on the law of the Republic of Kazakhstan and written requests: an application, a complaint, a claim. Verbal agreements with a principal or dean have almost no force; what matters are orders, contracts, notifications and replies to them. Below are the typical grounds on which Almaty residents come for a review of documents.
| Situation | Key document | What matters |
|---|---|---|
| Expulsion | Order, extract, contract | Grounds and compliance with procedure |
| School | Charter, local acts | Admission and transfer procedure |
| Targeted training | Contract, supplementary agreement | Terms of service and repayment |
| Refusal of admission | Written response | Reason for refusal and references to legal norms |
The first review of documents is free. If there is no violation and nothing to dispute, we will say so directly and suggest how to act differently.
Education is not just university and a diploma. Disputes arise at every level: in kindergarten, school, college, university. That is why an education lawyer works with situations where pedagogy, medicine and children's rights intersect, and deals with them together rather than separately.
Over 12 years of social practice, such matters are handled alongside medical and pension issues when it concerns a child with special needs or benefits. Below are the typical levels and what is disputed at each.
| Level | What is being challenged | What it relates to |
|---|---|---|
| Kindergarten | Refusal of admission, expulsion | Medicine, children's rights |
| School | Transfer, attestation, bullying | Children's rights, safety |
| College | Academic difference, practical training | Employment relations |
| University | Expulsion, targeted training | Pensions, benefits |
Issues at the intersection are resolved together, not piecemeal.
Before agreeing to repay funds under targeted training, a lawyer for targeted training checks the contract: who signed it on behalf of the organisation, what conditions on the provision of a place are recorded, and whether there is confirmation that the place was actually provided. If, under the terms of the contract, no place was provided, the obligation to work it off does not arise — and the demand for repayment of the money becomes disputable. In such a situation, a lawyer in the field of education helps to gather documents on admission, allocation and the actual absence of a place.
The amount of the claim is also checked by way of a counter-calculation: compare the claimed sum with the expenses incurred by the organisation, the terms of the contract and the periods of study. Often the claim is inflated or includes something the contract does not provide for. What to request and check at this stage:
Expulsion from a university or college is challenged not because the student disagrees with the grades, but because the educational institution breached the procedure. Most often it is possible to prove that: the administration did not request written explanations, did not consider valid reasons (illness, caring for a relative, participation in competitions), did not observe the deadlines for notifying of the expulsion. If at least one of these elements is missed, the order can be annulled through court or the decision can be reviewed.
A lawyer dealing with educational matters in such a situation checks the documents: the expulsion order, the educational institution's charter, its internal regulations, and the academic calendar. It is important to gather evidence of valid reasons — medical certificates, summonses, tickets. A student's mistake is to agree to expulsion verbally or to collect their documents without challenging the procedure. If there is no violation and there is nothing to dispute, they will say so directly and advise how to act differently.
A verbal refusal to admit a child to a school at their place of residence means nothing legally: it cannot be recorded and cannot be relied upon in a dispute. The situation changes as soon as a written document appears — from that moment the school has an obligation to respond on the merits. That is why a lawyer on school matters advises first of all not to argue at the doorstep, but to move the conversation onto paper.
An application for admission is submitted in writing, with an inventory: one copy with a mark of acceptance stays with you, or the document is sent by registered letter with acknowledgement of receipt. In the application, you separately request a reasoned response within the period established by law — that is, indicating the specific ground for refusal and the legal provision the school relies on. From then on you work with the response, not with a retelling of the conversation:
A commission's conclusion is a document that instructs a school or college to create conditions for a particular child's education. The organisation is obliged to provide them: restructure the programme, bring in an assistant, provide technical equipment, change the class schedule — everything set out in the recommendations. A reference to the fact that there is no such position on the staff list or that resources are lacking does not release it from that obligation.
If the school says it physically cannot implement the conclusion, the matter is resolved through the local executive body: the akimat and the education department find a way — they redistribute positions, assign a specialist, change the funding arrangements. A refusal to deal with it by referring to "no possibilities" is a violation that can be appealed. At a consultation, a lawyer on educational matters looks at the commission's conclusion, the school's responses and the correspondence with the department to understand exactly where the obligation was not fulfilled.
If a child is being bullied at school, a conversation with the form teacher changes almost nothing: verbal agreements are not recorded, and a week later you cannot ask the school what exactly it did. The correct procedure is a written application with registration: an application in two copies, with the incoming number, date and signature of the person who accepted it on yours, plus a demand to be informed of the measures taken. A legal consultation on educational matters is needed here in order to formulate that demand properly, rather than simply describing the child's hurt.
At the same time, record things yourself: dates, times, place, which children and staff were nearby, what the child said after school. Recordings from cameras in school corridors and common areas are the most convincing evidence, but they are stored for a limited time, so a request to preserve and release them must be submitted immediately, in writing and with the same incoming number, before the video is overwritten. Then proceed step by step:
Many conflicts at a school, college or university are resolved without going to court — if you set out your demands in writing and refer to documents. A request to the administration closes a significant share of such situations: the management sees that the dispute has moved into a formal plane and prefers to settle the matter without letting it reach a court hearing. Oral complaints often go nowhere, while a written request triggers a mandatory review procedure.
The organisation is obliged to respond to a written request, and this works in the applicant's favour: the typical response deadline under the law is 15 calendar days (up to 30 days if an additional check is needed). Missing the deadline or sending a formal reply without addressing the substance is itself a violation and strengthens your position in any further dispute. That is why it is important to state clearly in the request exactly what you are asking for and which documents you are attaching: without this, it is easier for the administration to leave the matter without action.
When a dispute reaches court, the first thing that frightens parents is the cost. Only certain categories of claimants expressly listed in the Tax Code of the Republic of Kazakhstan are exempt from the state fee — for example, claims for the recovery of alimony or for compensation for harm to health. Education disputes — expulsion, refusal of admission, a conflict with the administration — as a general rule are not on that list, so the fee must be factored into preparing the claim in advance rather than counting on a free court application.
At a consultation, an education lawyer immediately calculates the fee for the specific demand: for non-property claims (to cancel an order, to have a refusal declared unlawful) it is fixed and small, while for property claims (to recover or return money, for example for targeted training) it depends on the amount claimed. This too is part of preparing the claim, not a surprise at the filing stage.
The timelines of a dispute depend on the level at which the matter can be closed. A request to the organisation itself — school, college, university — usually takes from a week to a month: during that time the management either cancels the contested decision or gives a written refusal, which you can then work with further.
If the authorised body in the field of education becomes involved, the proceedings stretch to one or two months: requests, checks and replies take longer. Court cases last considerably longer, but only a minority get that far — more often the conflict is exhausted at the earlier stages, and a well-drafted request saves months.
The role of an education lawyer is not to speed up the process at any cost, but to prevent the case from getting stuck because of formal mistakes: a wrong signature, a missed addressee, no confirmation of delivery. A single typo in a complaint sets the proceedings back by weeks.
A dispute over expulsion or refusal of admission to a school can drag in issues from other areas of law. If a child was not provided with a paid medical service at a private clinic attached to a training centre — that is already a consumer protection dispute. If a teacher was unlawfully dismissed after a conflict with a student — employment law comes into play. If a student entitled to benefits lost a payment because of an error in the documents — that is pension provision. Formally these are different areas, but in a single situation they intertwine, and it is better to resolve them together rather than piece by piece.
The boundaries lie where the educational process ends and pure medicine, a pure employment conflict or a pure pension calculation begins. In practice, the following lines most often intersect:
Sometimes there is no violation at all, and then the dispute is hopeless from the outset. For example, a student was expelled for academic debt confirmed by grade sheets, or a child was refused admission to a particular school although their place of residence does not fall within its catchment area. In such cases the lawyer will say so directly at the first consultation, without promising a win.
The first review of documents is free: the specialist looks at the order, the contract, the correspondence and assesses whether there is anything to work with. If there is no violation and nothing to dispute, you will be advised how to act differently: withdraw the documents, transfer, retake a subject, apply to the education department or to the school's founder. That is more honest than dragging out a case with no prospects.
What is worth bringing to such a review:
The most costly thing in an education dispute is a missed deadline for challenging an order and oral agreements instead of a written application. Until a decision is recorded on paper with a date and number, it is almost impossible to prove a violation.
Reviews
My son was expelled from his fourth year while he was in hospital, nobody asked for any explanations, they just issued the order. It turned out this was a breach of procedure. He was reinstated and got his diploma the same year.
Service: Education law lawyer in Almaty
Thank you for writing. We are very glad it all ended well and your son received his diploma on time.
We were moving to Almaty and enrolling our son in a school at the new address, but they refused us verbally at the reception and would not even accept the application, I spent a month going there and trying to persuade them. I started looking for a lawyer out of sheer desperation, because time was passing and the child was sitting at home. We wrote a letter with an inventory of attachments and also to the authority, and he was enrolled within nine days. Turns out all we had to do was put it in writing.
Service: Education law lawyer in Almaty
Thank you for your help, everything was resolved, though before that I no longer believed it would work out. Special thanks for keeping me informed and answering calmly.
Service: Education law lawyer in Almaty
Thank you for your kind words. If you need help again, we are here.
My daughter was bullied in her class for six months, the form teacher said the children would sort it out themselves, and I did not know where to go, I came in completely exhausted. Yerlan helped put everything together, we started sending official requests, with registration. An investigation was carried out and it all stopped.
Service: Education law lawyer in Almaty
I came with a targeted contract, they were demanding almost triple the amount back, even though I was never given a proper placement. Aigerim calmly went through everything, the amount was reduced to the actual one, and then we agreed on working it off instead.
Service: Education law lawyer in Almaty
The online school kept cancelling classes but refused to refund the money, citing their own offer terms, and I no longer understood what to do about it, so I went looking for a lawyer. They returned more than half plus interest.
Service: Education law lawyer in Almaty
We had a difficult situation with transferring our daughter to another school, they did not want to hand over the documents and kept dragging out their answer. I went to several consultations and everywhere they somehow scared me with courts and sums, but here they just sat down and calmly went through what was actually going on. They laid everything out step by step for me and told me what to realistically expect, without panic and without big promises. They answered my questions patiently, even when I asked the same thing again. The applications were drafted so well that they were accepted on the first try. Within a couple of weeks we managed to transfer to the school after all. They work calmly and to the point, no panic. To be honest, I would not have managed to put all of this together properly on my own.
Service: Education law lawyer in Almaty
My son has a commission's conclusion, the school didn't create the conditions and suggested transferring him to homeschooling, and we almost agreed, though we understood it shouldn't be like that. We went to a lawyer because we didn't know ourselves whether we could refuse at all and what the consequences would be. The lawyer explained that it's only our decision and no one has the right to pressure us. They organized support starting from the next quarter. Thank you, everything was calm and to the point.
Service: Education law lawyer in Almaty
My daughter had an unpleasant situation at her final assessment, the work was reviewed without us and we were not shown the minutes. At first we thought it was just our own carelessness, but the mark was clearly too low. I got in touch only after I had gone to the school myself several times and got nowhere. Asel helped gather everything and explained how to proceed. We got a re-review and the mark was raised. My daughter got into the place she wanted. Without them I would probably still be sitting there with that upsetting result.
Service: Education law lawyer in Almaty
They helped well, everything went faster than I expected, I recommend them.
Service: Education law lawyer in Almaty
Thank you for the review and the recommendation. We will be glad to help again if the need arises.
My son was being evicted from the dormitory in the middle of the semester, no explanations were asked for. The decision was overturned and he finished his studies without any trouble.
Service: Education law lawyer in Almaty
I came in after my daughter's transfer was refused, convinced we were being treated unfairly. They looked at the documents for free and honestly told me that in our case the school had acted within the rules, and suggested how to solve it differently, through a transfer. I respect that they didn't invent a dispute just to take the case.
Service: Education law lawyer in Almaty
Half of the lessons in the course my daughter was enrolled in didn't happen, we asked for our money back, but the training centre didn't respond. Not knowing where to start, I asked around among acquaintances and came here. During the consultation they explained everything and looked through my documents. They prepared a complaint, and within a week of sending it, the money was returned without going to court. They saved me a lot of running around, thank you. If anything like this happens again, I'll come back here.
Service: Education law lawyer in Almaty
Saule, thank you for your review! We know how important it is to protect your rights in situations like this, and we're glad we could help.
They explain everything clearly without legal jargon, I was actually afraid I wouldn't understand anything. True, once I had to wait a couple of days for an answer, I'd already started to get nervous. But then they laid it all out step by step, what to do and in what order. I didn't have all the documents, I had to bring the rest later. That didn't spoil the impression, because they talked to me like a person, not a client. My son got into the place he wanted. Thank you for your patience
Service: Education law lawyer in Almaty
My daughter was being pressured to withdraw her documents after a conflict with a teacher. Good thing we didn't sign anything right away and got advice first. The conflict was sorted out, and she stayed in school.
Service: Education law lawyer in Almaty
I got in touch late in the evening, no longer expecting anyone to answer. Sanzhar replied on WhatsApp the same day and laid everything out step by step. I approached them about transferring my child to another school, I was afraid we wouldn't make it before the start of the term. My documents were in a mess, we put everything together. Once I had to remind them about myself, but that's a minor thing. The main point is everything was ready by the deadline. With this approach you really feel calmer. Thanks to him for his patience and for not giving up halfway
Service: Education law lawyer in Almaty
My son was expelled for non-payment, even though there was no notice of the debt and no deadline was given to pay it. I went to Asel almost straight away, afraid that now we wouldn't be able to get him reinstated at all. The order was cancelled, and he was given time to pay
Service: Education law lawyer in Almaty
Thank you for getting in touch in time. We're glad the matter was resolved and your son continued his studies.
My situation was difficult: I wanted to transfer to another educational institution, but for a whole month they wouldn't give me my documents, and they said openly they wouldn't. So I had to look for a lawyer, because no matter how many times I went myself, there was no result. When I came here, they listened carefully to everything and understood my situation. They prepared a letter, and within three days of it being sent, my documents were released. That's when I finally felt at ease
Service: Education law lawyer in Almaty
competent specialists on school matters, there aren't many like that. we reached out about transferring the child and they explained everything calmly. they answered quickly, though sometimes we had to wait a little. but they did the job properly, without unnecessary fluff. I recommend them to anyone with school problems.
Service: Education law lawyer in Almaty
I fought with the school on my own for a long time with no result, I no longer knew where to turn. Once a lawyer got involved and everything went in writing, the matter was resolved within a month. I wish I'd come earlier, I'd have saved myself the stress
Service: Education law lawyer in Almaty
Thank you for your kind words. I'm sorry you had to go through this, but it's good that everything was resolved.
They helped me get reinstated after expulsion, thank you. True, I had to wait a couple of days for an answer, I was already worried. Aigerim then took everything in hand and saw it through to the end
Service: Education law lawyer in Almaty
FAQ
Yes, and most often this succeeds because of procedural violations: no explanations were requested, valid reasons were not considered, notification deadlines were not observed.
The first review is free: we look at the order, the grounds and the correspondence and tell you whether there is a violation. Further work is paid under a contract.
Submit an application in writing with an inventory and demand a reasoned response within the established time limit. Verbal refusals stop as soon as a document appears.
Yes. The absence of a position or resources is not a ground for non-performance: the organisation is obliged to provide the conditions or resolve the matter through the local executive body.
It depends on whether a place was provided under the terms of a contract. If not, no obligation to work it off arises. The amount claimed is also checked by way of a counter-calculation.
Such a term is invalid as regards services not rendered. You are entitled to withdraw from the contract, paying for the classes actually held rather than the whole course.
Only in writing, with the complaint registered and a demand to be informed of the measures taken. At the same time, record the episodes and request the camera footage before it is overwritten.
In cases involving the protection of the rights of minors, no state fee is charged. There is no financial barrier to filing.
The procedure for conducting and hearing an appeal can be challenged. If the commission worked without the student, without a record and without setting out its reasons, the decision is subject to review.
If the matter is resolved by approaching the organisation, from a week to a month. With the involvement of the authorised body, one to two months. Court cases last longer, but only a minority reach that stage.
No. It is easy to take the documents out, but almost impossible to come back afterwards. Any such offer should first be shown to a lawyer — it is free and takes a day.
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Open on ZoonThe first consultation is free. If the matter can be resolved without court, we will say so directly.