The counterparty failed to perform the contract
The goods were not delivered, the works were not performed, the service was provided improperly. We analyse what is recoverable and calculate the claim.
Disputes between companies: where both sides are entrepreneurs and the rules are stricter
We start with the documents, not with a discussion of fairness — in a business dispute the paperwork decides
We handle supply, construction, services, lease, carriage and joint activity
We defend you during inspections by state bodies and appeal orders
We calculate penalties and losses so that the calculation withstands scrutiny in court
We support business activity on an ongoing basis, not only in a conflict
Send us the contract, the correspondence and the performance documents — we will tell you whose position is stronger and what can realistically be recovered. Review of the documents is free, and if the dispute is unwinnable, you will find that out before incurring the costs of litigation.
Message us on WhatsAppThe goods were not delivered, the works were not performed, the service was provided improperly. We analyse what is recoverable and calculate the claim.
A letter of demand, a penalty, a demand to terminate. We review whether it is justified and prepare a position, and where necessary — counterclaims.
Acts are not signed, defects are alleged without being recorded, payment is delayed. The most common category of construction disputes.
Early termination, rent increase, inseparable improvements, eviction, disputes over the condition of the premises on return.
We support you through the inspection, prepare responses to requests, appeal orders and acts where the findings are not supported.
We frame the claim so that the calculation withstands scrutiny, and defend against penalties calculated on the entire contract sum.
Exit from an unfavourable obligation with minimal losses: grounds, procedure, consequences, and the fate of what has already been performed.
Contract work, claims, negotiations and court cases handled by one team, without briefing a new person each time.
Document review is free. In disputes between companies both sides usually consider themselves right, and an honest assessment before the process saves more than the most successful courtroom tactics.
Cost
One-off tasks are priced by volume, disputes by complexity and the amount claimed. Ongoing support is more cost-effective when contract work is regular.
| Service | What is included | Cost |
|---|---|---|
| Document review and assessment of position | Strengths and weaknesses of your dispute | free of charge |
| Written opinion | Prospects, risks, recommended tactics | from 50,000 ₸ |
| Contract review | Before signing, with a list of amendments | from 55,000 ₸ |
| Claim to the counterparty | Preparation with calculation and dispatch | from 65,000 ₸ |
| Response to a claim | Position and counterarguments | from 60,000 ₸ |
| Calculation of penalty and losses | As a separate document for court | from 35,000 ₸ |
| Negotiations with the counterparty | Participation and preparation of an agreement | from 90,000 ₸ |
| Statement of claim to court | Preparation of the application and attachments | from 95,000 ₸ |
| Conduct of the case in the first instance | Full support through to judgment | from 190,000 ₸ |
| Lease dispute | Termination, improvements, return of the property | from 160,000 ₸ |
| Support during an inspection | Responses to requests, participation, appeals | from 170,000 ₸ |
| Ongoing support | Contracts, claims, company disputes | from 240,000 ₸/month |
The ranges are indicative and do not constitute a public offer. State duty, expert examinations, notarial acts and translations are paid separately.
We start with what has been signed: subject matter, deadlines, acceptance procedure, liability, termination procedure. Oral agreements do not exist in a business dispute.
What was actually done and how it is confirmed: delivery notes, acts, correspondence, payments. This is usually where it becomes clear whose position is stronger.
We say not what is pleasant, but what the documents show. If the dispute is a losing one, it is better to find out before spending on the process.
Principal debt, penalty, interest, losses. We set out the calculation in a separate document — the court must be able to check it line by line.
A pre-action claim with the calculation and consequences, and negotiations if necessary. More than half of disputes between companies are closed here.
For large amounts we apply for interim measures together with the claim. Without them, a won case risks remaining a piece of paper.
We file motions, work with expert examination, respond to objections in writing. Oral argument at the hearing decides less than preparation.
We support enforcement of the decision. A win is counted not by the date of the decision, but by the funds arriving in the account.
Send the contract and the correspondence on WhatsApp — we will review it and tell you straight away whose position is stronger and what can realistically be recovered.
Team
We handle a case from start to finish with the same team: you always know who is dealing with your matter and who to contact.
Practice
Details have been changed and anonymised: the content of the case is protected by professional privilege.
Useful information
A company receives a completed works act in which part of the volumes has not been performed, or a claim from a landlord, or an order from a state body requiring a violation to be remedied within a short deadline. The director needs to decide quickly: sign the document, pay the disputed amount, or go to court. A mistake at this step usually costs more than the dispute itself, because a signature closes off the ability to object.
Most often, companies lose their position because of two things: silence in response to a claim and signing acts without remarks. Another typical mistake is to file a claim immediately without checking the mandatory pre-trial procedure and to have the application returned. Below are practical forks for each type of business dispute: where to go, what to prove, and which documents to gather.
A business law lawyer handles disputes between organisations and entrepreneurs: supply, contract work, lease, carriage, and services. A director comes when a counterparty has not paid, missed deadlines, refused to sign an act, or imposed a penalty, and also when a state body has issued an order following an inspection.
Specialisation matters because business law uses different tools: the claim procedure, contractual jurisdiction, interim measures, and work with primary documents and correspondence. A mistake at the start — an act signed without remarks, a missed claim, or the wrong court — costs the most and often closes off a strong position.
Work on such a dispute usually includes:
Disputes between organisations and entrepreneurs over contracts, lease, work contracts and supply are heard by the Specialized Interdistrict Economic Courts. A mistake with jurisdiction results in the claim being returned and time lost, so it is important to establish straight away which court should hear the case and how to formulate the claim. On the same set of facts, one can seek recovery of debt, termination of the contract or an order to perform an obligation — this determines the evidence required and the course of the proceedings.
The defence strategy is built before the claim is filed. If you focus only on the amount, you may miss the counterparty's objections about improper performance or failure to follow the pre-trial procedure. What to look at first:
If the law or the contract establishes a mandatory pre-trial procedure, court proceedings will only begin after a demand letter. Ignoring this rule leads to the claim being returned and time lost on fixing formalities. For a director, this means delayed recovery of the debt and extra costs.
Check the contract: it often sets out a specific procedure — the deadline for responding to the demand, the method of sending. Send the demand letter in a way that leaves proof of delivery: a notice, an inventory, a receipt stamp.
Failure to follow the procedure is not always obvious straight away: the court may leave the claim without movement or return it, and the timeframes for protecting your position shift. So it is better to complete the pre-trial work before filing, not during the proceedings.
If the mandatory procedure has not been followed, it is safer to remedy the breach first and then go to court. Sometimes at this stage the counterparty performs the obligation and there is no longer any need for a claim.
Acceptance is the moment when the result passes from the contractor or supplier to the customer, and how it is documented determines whether the company can later raise claims. Acceptance is confirmed by acts: an act signed without comments means the works or goods have been accepted, and it is difficult to challenge this after the event. If the result does not match the contract — different scope, quality, completeness or deadlines — do not sign the act without saying anything.
If you disagree, you send a reasoned refusal to sign the act: it lists the specific defects with reference to the terms of the contract and records exactly what has not been accepted. Such a refusal does not allow the obligations to be closed and preserves the customer's position in a court dispute. The mistake is to sign the act with a note 'with comments' or backdate it: this blurs the evidence, and it then becomes harder to prove that the works were not accepted.
If the counterparty insists on its own version, it is useful to gather evidence in advance:
photo and video recording of the result on the date of acceptance;
correspondence recording the requirements as to quality and deadlines;
a specialist's or expert's report on the defects;
an inspection report with the participation of independent persons;
evidence that the reasoned refusal was sent to the counterparty.
If the counterparty demands a contractual penalty, the court may reduce it where it is clearly disproportionate to the consequences of the breach. This is not an automatic reduction: the position must be supported by a calculation and evidence, otherwise the court will leave the amount as it is.
The court looks at the ratio between the amount of the penalty and the actual loss, the length of the delay, and the conduct of the parties. Confirmed data on market rates, the absence of losses for the creditor, and partial performance of the obligation all help. If you are retaining a penalty from a counterparty, prepare the same evidence in advance.
The amount of losses consists of actual damage and lost profit. Actual damage is expenses already incurred: payment for substitute works, storage, transportation, repairs, penalties owed to third parties. Lost profit is the income the company would have received had the contract been performed normally, and it must be confirmed by a calculation, not an assumption.
It is not enough for the court to refer to the counterparty's breach: every amount must be confirmed by primary documents. If part of the expenses is not documented, they cannot be recovered, so a business law lawyer starts with a review of the documents and a calculation:
A contract may be terminated unilaterally only if such a right is expressly set out in the contract itself or provided by law. In all other cases, an attempt to simply stop performing obligations or to send the counterparty a notice of termination does not work: the contract legally remains in force, and the company remains a debtor under its obligations.
If there are no grounds for unilateral withdrawal, and the counterparty does not agree to terminate the contract by agreement, the dispute is decided by the court. Before filing a claim, the contract is checked: whether there is a clause on the right to withdraw, in which cases it applies, and what procedure must be followed — for example, notifying the other party. A mistake here is costly: while the dispute continues, penalties and losses keep accruing, and supplies or works already made under the contract will have to be paid for. So first it is determined whether there is a lawful ground for unilateral termination, and only then action is taken.
An order issued by a state authority is not always indisputable. It can be appealed to a higher authority or to a court under the rules of administrative proceedings. The choice of route depends on who issued the document, what requirements it contains, and whether the company is within the deadline for appeal.
The most expensive option is to simply start complying with the order and argue later. While the appeal is ongoing, it is worth gathering documents: the order itself, the inspection report, contracts, waybills, acts of completed works, and correspondence with the counterparty. What matters to the court is not emotions but confirmation that no breach was committed or that the requirement is disproportionate. It is useful to assess in advance what is more advantageous — to comply, to remedy the breach, or to challenge the document in full.
Negotiations are appropriate while the dispute has not become bogged down in documents and the counterparty is interested in preserving business relations. They are quick and keep the conflict private, but the outcome depends on bargaining power: a paid debt without written guarantees can easily be clawed back. Any agreement reached should be put in writing, otherwise a month later you are proving the obvious again.
| Method | Timeframe | Costs | Control |
|---|---|---|---|
| Negotiations | Days | Costs of preparing the position | The parties decide themselves |
| Pre-action claim procedure | Determined by the contract | Moderate | Weaker: a response is not guaranteed |
| Court of first instance | Months | Fees, expert examinations, representation | The court conducts the process |
| Enforcement proceedings | After the decision enters into force | Court enforcement officer's fee | Limited |
| Appeal against an order | Calendar deadlines for appeal | Comparable to court | Depends on the superior authority |
The method is chosen based on the state of the documents and the counterparty's conduct.
Assessing the prospects of a dispute starts with the documents, not with emotions. Gather the contract with annexes and supplementary agreements, acts, invoices, delivery notes, payment orders and bank statements. Separately — correspondence: letters, claims, notices, minutes, emails and messengers: they record arrangements that are not in the signed text.
If the dispute relates to an inspection, add the state authority's order or notice, the inspection report, employees' explanations and any replies already sent. To assess a penalty or losses, you need calculations, supporting documents and evidence of causation. The more complete the set at the outset, the more precisely you can see which facts to prove and what to request from the counterparty.
| Situation | Key documents | What they confirm |
|---|---|---|
| Dispute under a contract | Contract, supplementary agreements, correspondence | Terms of the transaction and their amendments |
| Acceptance of works | Acts, reasoned refusal, defect report | Scope, quality, deadlines |
| Penalty or losses | Calculation, payment documents, evidence of causation | Amount and basis of the claims |
| State authority inspection | Order, inspection report, responses | Lawfulness of the authority's demands |
Keep originals or certified copies so that they can be produced in court or to a state authority without delay.
Assessing the prospects of a dispute is not thinking out loud but a review of documents: the contract, acts, correspondence, claims and orders. What has already been collected and in what form directly affects how quickly a workable position emerges. Where the full set of documents is available, the firm produces an assessment of prospects within 3 days.
If some papers are lost, acts were signed without comments, and correspondence was conducted in messengers, the timelines stretch: the lawyer first reconstructs the actual picture of the transaction. Disputed situations also slow matters down, where the counterparty denies receiving the claim or the work was performed without executed documents. That is why, before filing a claim, it is important to understand which evidence actually exists and which will have to be requested.
Over 13 years of work in commercial disputes, experience has been accumulated in more than 190 cases for companies in Almaty: disputes over supply, construction contracts, lease, carriage, acceptance of works and orders of state authorities. Practice shows: the earlier a business law lawyer is engaged, the more often the dispute can be closed without court — through a well-drafted claim, a reasoned refusal to sign an act, or an appeal against an order to a superior authority. According to statistics, 58% of disputes are closed before court.
Pre-trial settlement is beneficial not only in saving time: the parties preserve working relations, and the company preserves its reputation before banks and major customers. But it is important to understand when negotiations merely drag out the process: if the counterparty does not respond to the claim or is already moving assets out, delay in filing a claim will result in the loss of interim measures. That is why assessing the position and choosing the method of settlement is the first step that determines the outcome.
The outcome in a commercial dispute is almost always determined by what the company wrote and signed in the first days after the conflict, not by what it will say in court.
Reviews
The client didn't sign the acts and didn't pay for six months, while the site was operating. We got the works recognised as accepted and recovered 38 million plus a penalty. Enforced within two months.
Service: Business law lawyer in Almaty
The counterparty billed us 12.7 million in penalties, calculating them on the entire contract sum — I was shocked by that figure. Dmitry sat down and produced a counter-calculation, and in the end it came down to 1.9 million, and even that was closed by set-off. It never went to court.
Service: Business law lawyer in Almaty
The landlord withheld the deposit for repairs that he himself approved in writing, I was just furious because I couldn't prove anything on my own. I came to the lawyers because I didn't know where else to turn, the sum isn't huge but it's the principle that matters. They calmly explained everything to me, showed me where his own signature was in the letters and that he had approved it. In the end they returned the deposit and also compensation for the improvements. Thank you, they did everything fast
Service: Business law lawyer in Almaty
I came in with four claims against a supplier, thinking I'd win them all because I was sure I was in the right. The lawyers honestly told me that on one group of claims we weren't in the right. It was unpleasant to hear, but it saved time and money
Service: Business law lawyer in Almaty
Sometimes it seems like everything is calm, and then a prescription comes after an inspection and you realize the business might shut down, we couldn't understand what exactly they wanted from us and so we went to look for a lawyer. Aigerim listened calmly, asked a few questions, and we already started to understand the picture. They didn't argue about the substance, but showed that the inspection had gone beyond its limits, that was unexpected for us. The suspension of activity was lifted and we continued working as usual. Thank you
Service: Business law lawyer in Almaty
I approached them about a dispute with a counterparty, the sum was decent and I didn't understand how to even begin. At the first meeting we calmly went through the contract and the correspondence, and they explained where we were in the right and where we weren't. What I liked was that they didn't promise the moon, they just spoke to the point. Communication was prompt, they answered questions even in the evening. The documents were prepared thoroughly, I'd never seen such detailed calculations before. In court they were confident and to the point. Money-wise everything worked out as we'd discussed at the start. Good work, thank you.
Service: Business law lawyer in Almaty
We needed to exit a three-year contract without paying 27 million tenge in compensation, and I was scared myself, because the contract seemed to be written entirely in their favour. Madina advised me to confirm all requests in writing over six months. I didn't understand it at the time, but later I realised — those very notes were what we needed. In the end we exited without paying any compensation, it just took time. Thank you
Service: Business law lawyer in Almaty
Many thanks, Gulnara! We're glad the advice about confirming things in writing helped exactly as intended. Let's keep a trusting relationship going forward.
A claim was filed against us for 54 million, I was already preparing just to defend myself and bracing for losses. I came to the lawyers with this problem because I couldn't see a way out myself. They suggested filing a counterclaim, and in the end we recovered 19 million from them.
Service: Business law lawyer in Almaty
Thank you for the review! We're glad the counterclaim produced that result and the case ended in your favour. Get in touch if you need help again.
I came in with a pile of documents about a dispute with a contractor, afraid that I'd have to pay for the review first. Asel said the review was free, and no one asked for money upfront. True, I had to wait a couple of days for an answer, but after that everything moved. A small thing, but nice.
Service: Business law lawyer in Almaty
Thank you, Saule! Sorry the answer didn't come straight away — we had a heavy workload at that time. We're glad the review turned out to be useful.
Over two years we'd accumulated 16 supply disputes, we were already tired of the constant claims. They went through all these cases and found the cause in a single clause of our standard contract. We rewrote it, and there are no new supply disputes at all.
Service: Business law lawyer in Almaty
Thank you for trusting us with the review! It's good that we managed to find the root of the problem and close it with one change to the contract.
I came in with a late payment from a client, the sum was growing every month, and I didn't understand how to calculate it all properly. I went to the lawyers because I was afraid of getting the figures wrong myself. They explained that the penalty calculation was best done as a separate document by month. That turned out to be very convenient. I looked at those tables and finally understood where each sum came from. In court there wasn't a single question about that calculation. The judge simply accepted it as it was. I was surprised at how smoothly it all went. Thank you for laying it all out clearly
Service: Business law lawyer in Almaty
Thank you for the detailed review! We're glad the month-by-month calculation was clear and the court accepted it without comment. If any questions come up about enforcement, we'll be in touch.
The counterparty was dragging its feet on payment and I didn't know what to do, I already thought the money was gone. I came to the lawyers with this debt. Yerlan suggested applying for security together with the claim. The accounts were frozen and the counterparty paid before the hearing.
Service: Business law lawyer in Almaty
I came with a dispute against a supplier, we had a contract for several years and I was already confused by the terms. Aigerim read the contract carefully and found a clause we had forgotten about. It turned out that it was exactly the one that worked in our favour. I was shocked, because I would never have noticed it myself. She explained it in simple words, without complicated terms. The dispute was resolved in our favour, and we didn't even expect such a turn. Thank you for your attention to detail
Service: Business law lawyer in Almaty
The dispute was closed with a pre-action claim, we didn't go to court. It turned out it was cheaper for the counterparty to pay.
Service: Business law lawyer in Almaty
We had a dispute over a lease, and I didn't understand how to protect the deposit. Madina explained about the handover act with photographs. Now we always do it that way, an hour of work, and the deposit is protected.
Service: Business law lawyer in Almaty
They supported us through an inspection and kept a record of everything we handed over. The inspectors later referred to documents we had not provided. And it didn't work
Service: Business law lawyer in Almaty
Thank you for the review! The record really does help in such situations — we're glad it all worked out. Get in touch if you need support again.
The work was calm and professional, without unnecessary haste, but everything was explained clearly. Sometimes we had to wait for a reply, it dragged on for a day or two. We also had to bring the documents again, because the first time they were incomplete. But despite that, I felt at ease, no one rushed me. I'm happy with the result
Service: Business law lawyer in Almaty
I came with a debt from a counterparty, I thought I'd sue and recover it, I was sure the case was a winner. The lawyers asked about the defendant's assets before even filing. It turned out there was nothing to recover from, so they didn't waste money
Service: Business law lawyer in Almaty
I came with a pre-action claim from a buyer, I didn't understand what was happening and why they were making such demands on us. The lawyers drew a distinction between hidden and obvious defects, I didn't know they had different time limits. In the end half of the claims against us were dropped
Service: Business law lawyer in Almaty
We had a dispute with a contractor, a decent sum, and at first I thought I'd just win the court case. The lawyers explained that a court decision and real money are not the same thing. We started working not on the wording of the claim, but on where the defendant's accounts and property were. For the first time I saw how they check all of this before filing. In the end the case was handled so that the money could actually be recovered. When we got the decision, I thought that was it, victory. But they didn't stop and saw it through until the money actually arrived in the account. Only then did I understand the difference. They take a case through to the money, not to the decision. These are different things, as it turned out.
Service: Business law lawyer in Almaty
I came after a dispute with a contractor, it was unpleasant and I was afraid it would happen again. The lawyers suggested rewriting the contract so it wouldn't happen again. They didn't push it, just showed me, and I agreed
Service: Business law lawyer in Almaty
Thank you, Aigul! We're glad the suggestion turned out to be useful. If you need to update the contract again, get in touch.
We've been working with them for the third year on all the company's disputes. We're not planning to change.
Service: Business law lawyer in Almaty
FAQ
Send the acts again officially — by registered letter with an inventory of the contents and acknowledgement of receipt, so as to record the date of receipt. The customer's silence does not equal a reasoned refusal, and if the deadline for objections has expired, the works are deemed accepted. Evidence of actual use of the result also helps.
There is almost always something to challenge. We check the basis of calculation — the penalty should be calculated on the overdue part, not on the entire contract sum — and we identify the periods when the delay was caused by the creditor's own actions. Separately, disproportionality can be argued, but a reduction is not applied on its own.
The contractual penalty, interest for the use of another's money, documented losses and court costs. Abstract lost profit is not recoverable, but specific losses — equipment downtime with a calculation, a failed contract with supporting documents — very much are.
What decides it is a return act describing the condition of the premises with photographs, drawn up on the day of moving out. If improvements were made with the landlord's written consent, compensation for their value can also be claimed — in one of our cases this ended with the deposit returned plus payment for the repairs.
Only with the landlord's written consent to inseparable improvements. Without it the chances are slim, and sometimes the owner also demands that the property be returned to its original condition. The works must be agreed before they begin and in writing.
Check the document appointing it: the subject, the period, the composition, the time limits. Provide documents on the subject of the inspection, keep your own inventory of what was handed over signed by the recipient, give written explanations instead of oral ones, and record in writing any going beyond the subject. Sign the act after reading it, using the right to submit objections.
Yes, and it is often more effective to challenge the procedure rather than argue on the merits. Going beyond the subject of the inspection, using documents that were not requested, depriving a party of the opportunity to give explanations — these are separate grounds. In one of our cases such an order was cancelled in part, and the suspension of activity was lifted.
Three routes: by agreement of the parties, on a ground provided for by the contract with compensation, and for a material breach by the counterparty — in the latter case no compensation applies. The third route is the cheapest of all, but requires breaches to be recorded in writing in advance: orders, acts with comments, a demand to remedy with a reasonable deadline.
It depends on the nature of the defects. Obvious ones must be identified on acceptance, and objections on them after signing usually do not succeed. Latent ones are claimed within the period from discovery, and claims on them are quite realistic. These two groups need to be distinguished — our defence in a dispute over components was built on this.
Not always. In our cases, around 58% of disputes between companies are closed by a letter of claim with a calculation and negotiations. Court makes sense when the pre-trial stage is exhausted and the counterparty has assets — we ask the question of solvency before filing the claim, not after the judgment.
Usually this is a sign of a systemic problem in the documents, not bad luck. We review disputes over a year or two and look for the common source — most often it is one or two clauses in a standard contract. In our practice, amending such a clause eliminated an entire category of conflicts.
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