Checking creative before launch
We read the layout, script or copy and point out the claims that will have to be proven and the wording that is better changed.
We work with advertisers, agencies and platforms
Reviewing creative before launch costs incomparably less than a pulled campaign
We look not only at the text, but also at rights to music, footage and images of people
We analyse comparisons with competitors and claims of superiority
We handle disputes over unfair competition and respond to claims
We draft contracts with bloggers so that liability is properly allocated
Send us the layout, script or copy — we will tell you what will have to be proven in it and what is better reworded. Checking one creative is free: it is cheaper to fix a word than to pull a campaign from placement.
Message us on WhatsAppWe read the layout, script or copy and point out the claims that will have to be proven and the wording that is better changed.
We prepare a response and, if the grounds are disputable, challenge it. Some claims are dropped by explaining the actual circumstances and presenting evidence.
Incorrect comparison, claims of superiority, copying of identity. We act both for the claimant and in defence against accusations.
We check that the use of a track, stock or someone else's video is properly documented. Claims over music in advertising are a frequent and expensive matter.
Filming models, employees, passers-by and clients. Consent and a properly drawn-up contract are needed, otherwise the video will have to be taken off air.
Who is responsible for the content of the integration, what to do if a claim is made, how rights to the created content are secured and the placement timelines.
Rules for running them, how winners are determined, tax and organisational consequences. This is where mistakes are made most often.
Allocation of responsibility for the creative and the placement, rights to the created materials, the procedure for approval and acceptance of work.
Checking one layout is free. If there are no disputable claims in the creative, we will say so — looking for problems where there are none is not in our interests.
Cost
Checking creative is priced by format: text and a static layout cost less than a video with a script and music. Disputes and responses to orders — by volume of work.
| Service | What is included | Cost |
|---|---|---|
| Checking one creative | A layout, post or short text | free of charge |
| Campaign review | A set of materials with a written opinion | from 60,000 ₸ |
| Review of a video with a script | Text, music, filming, rights to materials | from 80,000 ₸ |
| Legal assessment of a comparison | Claims of superiority and their provability | from 55,000 ₸ |
| Response to an order | Preparation of position and documents | from 90,000 ₸ |
| Appeal against a decision | Preparation and support of the hearing | from 180,000 ₸ |
| Complaint against a competitor | Recording the violation and filing | from 100,000 ₸ |
| Defence against a competitor's complaint | Position and evidence | from 110,000 ₸ |
| Review of rights to music and content | Licences, stock, third-party materials | from 45,000 ₸ |
| Contract with a blogger | Liability, rights, deadlines | from 70,000 ₸ |
| Rules of a promotion or prize draw | Terms, winners, consequences | from 85,000 ₸ |
| Support for the advertiser | All campaigns and creatives on an ongoing basis | from 190,000 ₸/month |
The ranges are indicative and do not constitute a public offer. State duty, expert examinations and notarial inspection of pages are paid separately.
We work out what exactly the advertising claims. It is not general words that turn out to be disputable, but specific statements — about being first, effectiveness, price, composition.
Every factual statement must be supported. If there is evidence, we record it in advance; if there is none, we propose wording that does not require proof.
Comparison with competitors is permissible, but on comparable parameters and without disparagement. The most common mistake is to compare different things and claim overall superiority.
Music, photos, video, fonts, third-party trademarks in the frame. A stock licence does not always cover advertising use — this is checked separately.
Consents from models, employees, clients and passers-by. Verbal consent is not enough, and without a document the campaign has to be pulled.
We do not just flag a risk, we propose replacement text. Marketing needs a message that works, not a list of prohibitions.
We assemble a folder of evidence for each statement: research, calculations, certificates. If a request comes in, the response is prepared in a day, not a month.
We respond to orders and competitors' claims, and appeal where necessary. Having evidence gathered in advance changes the outcome of most such cases.
Send the layout or script to WhatsApp — we'll review it within a day and tell you what you'll have to prove.
Team
We handle a case from start to finish with the same team: you always know who is dealing with your matter and who to contact.
Practice
Details have been changed and anonymised: the content of the case is protected by professional privilege.
Useful information
The layout is ready, the contractor is waiting for the go-ahead, and you are deciding whether to launch today or show the text and image to a lawyer first. Deadlines usually push, and it is at this stage that phrases like 'the most advantageous' or 'cures in a week' end up in the creative, later becoming the subject of a dispute. Advertising claims in Kazakhstan are not only brought by state bodies: competitors and dissatisfied customers also pay attention to loud promises.
A mistake costs more than it seems: the campaign is stopped, wording has to be removed, and sometimes it goes as far as court and a retraction. Sorting it out in advance is cheaper and faster than arguing after publication. Below is what an advertising lawyer looks at in a creative, where problems most often hide, and which documents are worth gathering before launch.
Reviewing a creative before a campaign starts is a way to avoid learning about a problem from a platform notice or a competitor's claim after the budget has been spent and placement stopped. An advertising lawyer looks at the layout and text as a source of obligations: what is claimed, what substantiates it, and what rights you have to the materials used.
It is worth calling a lawyer when the creative contains comparisons with a competitor, promises of results, reviews, figures and statistics, images of people or someone else's music. A separate reason is campaigns involving employees, agencies and contractors: here it is important to establish in advance who owns the rights to the layout, video and photos.
The scope of work in this area is 8 years in advertising and IP: creative, rights to content, contracts with agencies. This means the review is not a single point but a combination: the creative itself, the supporting documents and the contractual basis with those who created it.
The lawyer starts with the copy: reading every headline, slogan and caption as a statement of fact. If the layout claims a product is the best, the fastest or the only one in Almaty, the lawyer will check what backs this up. Without evidence, such a claim in creative is a risk of complaints and orders.
Next, they look at images and content rights. Someone else's photos, film stills, competitors' logos, people's faces without consent — all of these are issues to be resolved before launch. Separately, they check the wording on the layout itself and how it combines with the image: a small-print caption will not save you if the main promise is misleading.
Finally, disclaimers and footnotes: where they sit, whether they are legible, whether they relate to the claim they limit. Reviewing static creative and copy usually takes one day, after which the lawyer says what needs fixing and what can be left as is.
If there are no disputed claims in the creative, the advertising lawyer will say so directly: looking for problems where there are none benefits no one. Over the course of practice, an observation has emerged: disputed claims are found in 3 out of 5 layouts with risks — that is, in more than half of cases, the creative has to be rewritten before launch.
Most often, three groups of wording attract complaints. Superlatives — 'the most', 'the best', 'No. 1', 'the only' — without a confirmed criterion and source of comparison. Promises of results — 'we will cure', 'we will guaranteed return', '100% result' — where the outcome depends on circumstances, not on the provider. References to research — 'proven', 'clinically tested', 'according to WHO' — without naming the study itself, the author and the year.
A separate risk category is collective images and evaluative phrases like 'doctors recommend' or 'all Kazakhstanis have already appreciated it': they sound harmless but require evidence and easily turn into a dispute about the accuracy of advertising. When reviewing a client's creative from Almaty, the lawyer looks not at the beauty of the text but at which claim the reader will perceive as fact and what will have to be produced in response to a request.
When reviewing a layout, an advertising lawyer pays attention to the wording that is hardest to substantiate:
In outdoor advertising, the key things are the location and the promise. A billboard with 'the lowest prices' is hard to substantiate, and on a billboard it is often hard to determine who exactly the advertiser is. The lawyer checks whether there is inaccurate information about price, guarantees, status, and whether there is a note that the promotion is limited. A mistake is costly: the structure may be dismantled and the materials seized.
In video ads and digital, the risks are different. People appear on screen without consent, music plays without rights, and in digital there are pop-ups and mailings without consent. For bloggers it is a separate story: advertising labelling, identifying the advertiser, bans on advertising certain goods. The lawyer checks that the integration does not look like a personal opinion without a label.
We reviewed 90+ campaigns — outdoor advertising, video, digital, bloggers. So we know where things most often go wrong: in creative that seems harmless. To understand what risks exist in your channel, it is enough to show us a layout or a script.
You can compare yourself with a competitor in advertising, and it works better than an impersonal "ordinary equivalent". But the law permits such a comparison only under three conditions at once: the goods or services are homogeneous, the comparison parameters are the same for both, and the parameter itself is measurable and confirmed by a document. If even one condition falls away, the creative becomes disputable.
Look separately at recognisability. Comparison with a nameless "other manufacturer" is permissible as long as the details do not make it possible to understand who exactly is meant. As soon as the reader recognises a specific company by its name, logo, phrase or product description, the prohibition on disparaging a competitor kicks in.
A practical guideline — before launch, honestly gather evidence for each parameter: measurements, a report, a screenshot, a date.
The main situations are conveniently set out in a table:
A practical guideline — before launch, honestly gather evidence for each parameter: measurements, a report, a screenshot, a date. If there is no evidence, the parameter is removed from the layout rather than the wording being softened.
| Parameter | Permitted | Not permitted |
|---|---|---|
| Homogeneity of the goods | The products compared are of the same type | Comparison of incompatible categories |
| Single basis | Both measured by the same methodology | Different methodologies and conditions |
| Confirmation | There is a document, a report, a date | A statement without a source |
| Competitor | Anonymised equivalent | Recognisable name and disparagement |
Without confirmation, a figure in creative remains disputable.
A verbal "yes, go ahead and film" on set is worth nothing once the employee resigns or changes their mind. They are recognisable on camera, which means the recording of their image is personal data, and its use in advertising requires written consent. Without the document, any released video or banner featuring an employee becomes a disputable asset: it can be demanded to be taken down, and the campaign stopped.
Consent must cover not only the fact of filming but also how the material will live on. The text should expressly list the specific methods of use — social media, website, outdoor structures, paid advertising — the territory of distribution and the right to adapt: editing, cropping, subtitles. The term is fixed separately and must not be tied to the employment relationship. Otherwise, once the employee leaves, all materials featuring their face will have to be withdrawn from placement.
When reviewing creative, an advertising lawyer checks whether the consent matches the actual scenario: if an employee was filmed for stories but their face ended up on a billboard, that already goes beyond the scope of the permission. The practical minimum for a written document looks like this:
Commissioning a video or layout from an agency does not by itself make you the owner of the result. A contract for "production services" describes the work and its payment, but the rights to the finished creative remain with the contractor. The transfer of rights must be expressly set out in the contract: which objects are transferred, to what extent and for what term.
The most costly mistake surfaces when you change contractors: it turns out you cannot use your own video, and the source files will not be handed over to you. The same applies to layouts, photos, music, fonts and graphics — each element needs confirmation of rights. If the contractor engaged third parties, the risks pass to you along with the creative.
An advertising lawyer reviews the contract with the agency before the campaign launches and checks that it includes:
A request to substantiate claims comes when the reviewer has doubts about the accuracy of the wording in the creative. At that point it is important to meet the deadline: missing it can worsen the position more seriously than the weak arguments themselves. It is not worth delaying the response even with an incomplete picture.
Calculations, research and product documents are gathered for substantiation. Test reports, certificates and accounting data come into play if the claim concerns price or benefit. If the campaign was reviewed before launch, the folder is already prepared and the response takes hours.
It is worth checking separately that the evidence relates specifically to the claim that raised the question and confirms it as at the date the advertising was published, rather than retroactively. If some of the data has been lost or relates to a previous version of the product, state this honestly in the response and show what you have.
If you cannot gather the supporting evidence on your own, it is more sensible to bring in an advertising lawyer straight away: they will determine which documents are actually needed and help you structure the response so that it is complete and submitted on time.
The collection of evidence is built around the reviewer's question and the type of claim. Usually the file includes:
The most expensive mistake is trying to gather substantiation for a claim after the creative has already gone live. The substantiation must exist at the time of placement: a study conducted after the request will not win the dispute. There are practically no cases where evidence that appeared after the fact saved a campaign.
The logic is simple: the reviewer looks at the date. If the supporting evidence is dated later than the start of the advertising, it does not explain why the claim was true at the moment it was shown. That is why an advertising lawyer first secures the evidence for each claim, and only then does the creative go out for placement.
Closing this gap after the fact is almost impossible: any data that appears later will look like it was tailored to a question that had already been asked. There is only one reliable path — gather the supporting evidence in advance, before consumers see the layout or the video.
If a claim relies on a survey, measurement or data extract, such materials are prepared separately for each statement and kept in their original form, with the date and source. Then, when confirmation is requested, there is something to show straight away rather than having to look for data in a hurry.
What should be secured before launch:
For a meeting with an advertising lawyer in Almaty, bring everything the consumer will see in the creative: layouts, texts, video scripts, editing sheets, stories and banners. If the campaign has already partly launched, add links to the placements and impression statistics — this will show the real context in which the advertising operates.
A separate block is contracts with contractors: the designer, editor, photographer, blogger, targeting specialist, as well as the contract with the placement platform. Attach the product documents to them: certificates, declarations, licences, instructions, technical regulations, if the goods or service are subject to conformity confirmation. As for study data, you need the ones you refer to in your claims — with the methodology, date and source stated, not a competitor's summary.
A package put together in this way allows you to find the contentious points faster and avoid revisiting questions twice. Below is a guide to what is usually requested by format.
| Format | Materials | Documents |
|---|---|---|
| Banner and post | layout, text, link | contract with the designer, rights to the photo |
| Video and clip | script, editing sheet | consents of actors, rights to music |
| Stories and Reels | storyboard, subtitles | consent of the blogger, placement contract |
| Outdoor advertising | visual, text, location | permit, rights to the image |
If the campaign is already running, add links to the placements and impression statistics.
Checking the creative before launch is not about looking for problems where there are none: if there are no disputed claims in the layout, the honest answer will be exactly that. It is cheaper to read the text once and confirm the facts than to stop the campaign and explain yourself after a complaint.
Reviews
We are a chain of clinics, we were launching an advertising campaign about new equipment, and the layout contained the word "the only one". To be honest, I didn't understand until the very end why we should even send the creative for review, since our marketing team is experienced. The lawyer calmly explained: if you write "the only one" and someone else turns out to have such equipment, that's already misleading advertising. We sent enquiries to clinics and found out that two others had similar equipment. That was the most unpleasant moment, because the layout was already in the print queue. We caught it literally just before the printing house. The campaign budget was 18 million, and if we had released the layout in that form, the money would have gone to waste plus fines. We corrected the wording, removed the word, the meaning stayed. After that we show all layouts to the lawyer first
Service: Advertising lawyer in Almaty
Біз шағын маркетинг агенттігін жүргіземіз, клиенттің ролигінде дәлелдеу қиын тұжырымдар көп еді, сондықтан кеңес сұрап келдім. Дмитрий маған креативті кесіп тастамай, сол ойды басқаша қалай жеткізуге болатынын айтып берді. Бұл біз үшін өте маңызды, әйтпесе клиенттің идеясы жоғалып кетер еді. Маркетингте идеяны сақтап қалу принципті нәрсе, сондықтан осындай көзқарас ұнады. Рахмет, енді әр роликті алдын ала көрсетеміз
Service: Advertising lawyer in Almaty
Thank you for your feedback! Keeping the creative idea while reducing the risk is our core principle. We will be glad to help with your next projects too.
We ordered a track on a stock site and were sure everything was clean, the licence seemed standard. We launched the video on radio, and only later found out that the tariff doesn't cover broadcast advertising. So we used the music where the terms don't allow it. A claim came in, and that's when it got really uncomfortable. Gulnara took it on and laid everything out step by step, without panic or unnecessary words. She contacted the rights holder and handled the negotiations instead of us. In the end we settled for three times less than they initially demanded. Now I read every licence myself, down to the last line. Stock sites turned out to be not such a simple place as it seems. Thank you for not abandoning us in this story
Service: Advertising lawyer in Almaty
We were launching comparative advertising and were worried in advance that a competitor might complain. The competitor did complain, but we had collected the test reports in advance, before the launch, so the complaint was rejected straight away.
Service: Advertising lawyer in Almaty
Thank you for the review! We're glad that the documents prepared in advance worked exactly as intended.
I came with a layout that marketing had already approved, and was afraid there were disputable claims in it, so I was looking for a lawyer. Thank you, everything was quick and clear
Service: Advertising lawyer in Almaty
I came because a blogger said on air about medicinal properties that don't exist, and we would have been the ones to answer for it. The correspondence with the approved script saved us, now we've rewritten all the contracts
Service: Advertising lawyer in Almaty
A former employee who had left demanded to be removed from all media. We sorted out the consent, agreed to finish out the paid period. We redid the consent forms.
Service: Advertising lawyer in Almaty
The giveaway rules were written by our marketing, and then the winner was accused of rigging. Sanzhar helped rewrite the rules so that the conflict was settled without any proceedings. Honestly, we had to wait for an answer a bit longer than we wanted. But after that we run all giveaways by the new rules, and it feels safer for us. Thank you for the work.
Service: Advertising lawyer in Almaty
It turned out the rights to our own video stayed with the agency, we didn't even suspect this. Asel helped buy them out through negotiations and change the contract template. I was glad we didn't have to go to court, everything was resolved humanely. True, she didn't answer right away, we had to wait a day. But the result was worth it. Now we check all contracts in advance
Service: Advertising lawyer in Almaty
Thank you for the review! Sorry you had to wait longer than usual for a reply — with these matters negotiations sometimes don't move quickly. We're glad it was resolved without court.
I came because I received a request to substantiate claims about a rate, and the deadline was two days. The folder of substantiation was ready because the campaign had been checked before launch. We replied calmly
Service: Advertising lawyer in Almaty
I came with a video that marketing had already posted online, and was very worried there were disputable points in it, so I was looking for a lawyer. Gulnara checked everything quickly, they checked it in a day as promised. It's easier to breathe now
Service: Advertising lawyer in Almaty
I never even thought that fonts needed a licence. They checked and it turned out we had two without commercial ones.
Service: Advertising lawyer in Almaty
I came with a layout that marketing had already designed and wanted to understand whether there were any contentious claims in it, so as not to end up with a fine. They honestly told me that there were no contentious claims in our layout and there was nothing to charge for. We came back later with a video
Service: Advertising lawyer in Almaty
I came because marketing was arguing with us about what can be written in creative and what cannot, and I got confused. They explained the difference between an opinion and a fact. Now marketing itself understands what will need to be proven and what will not
Service: Advertising lawyer in Almaty
Thank you for the review! We are glad that the difference has become clear to marketing as well — it makes things easier for everyone.
We were launching comparative advertising and for a long time could not understand where the line runs between fair comparison and a claim from a competitor. Before that we had asked marketing friends, but never got a clear answer. Here they laid everything out for us, showed with examples what is permissible and what is not. What I liked especially is that they do not just say "you cannot", but explain why and how to rephrase it. You can see they really know comparative advertising, rather than just reading general rules. That is rare, because many take on anything and everything. After that we reviewed our old layouts and found a couple of contentious points. Now we only launch comparative campaigns after a check
Service: Advertising lawyer in Almaty
Thank you for the kind words! Comparative advertising is indeed a subtle topic, and it matters to us that you understand the logic rather than simply receiving a prohibition. We will be glad to help with new campaigns as well.
I came because we were filming clients for social media and taking consent verbally, and after one incident I realised that was not acceptable. They helped with filming consents and put together a proper form. True, I had to wait a couple of days for an answer, but the result was worth it.
Service: Advertising lawyer in Almaty
We switched to ongoing creative checks — it is calmer and cheaper that way.
Service: Advertising lawyer in Almaty
Thank you for the review! Ongoing checks really do help avoid unnecessary problems and expenses — we are glad you appreciated it.
I came because our marketing had put together a layout with a claim about results that I myself doubted, and I needed to understand whether it was worth launching at all. They said straight out that we would not be able to substantiate one claim and that arguing was pointless. At first it stung a little, because the idea seemed strong. But then I realised it is better to hear this before launch than to deal with the consequences afterwards. We fixed the materials, and it cost us little. The most valuable thing was that they did not just agree with us and look for workarounds, but honestly said it as it is. Now before every campaign I ask myself what I can use to substantiate my words. It is very sobering and saves both time and money. Thank you for the directness
Service: Advertising lawyer in Almaty
Thank you for the review! Directness sometimes sounds unpleasant, but it is more honest than promises that cannot be kept later. We are glad you appreciated it.
Our advertising agency was fined for one creative, and I did not understand why, so I looked for a lawyer. Acquaintances told me about this company, I called. Gulnara explained everything to me and showed me where the mistake had been made. The case did not drag on, we submitted the documents we had prepared together. As a result the fine was cancelled, and I felt hugely relieved. Thank you for your help
Service: Advertising lawyer in Almaty
They checked someone else's brand in the frame — turned out that was not allowed. We reshot the scene; otherwise it would definitely have come up later.
Service: Advertising lawyer in Almaty
The contract with the agency was rewritten, the rights are now ours from the moment of payment. Aigerim fixed everything precisely, without unnecessary waffle. The previous template was full of holes, now it is calmer
Service: Advertising lawyer in Almaty
We have been working with them on all our campaigns for two years now, and not a single complaint in that time.
Service: Advertising lawyer in Almaty
FAQ
Not words, but factual claims — things that can be verified: superiority, uniqueness, performance percentages, the lowest price, product composition. Evaluative statements and exaggerations do not need to be proven. We help turn a disputable claim into a wording that preserves the meaning and does not require proof.
Yes, subject to three conditions: homogeneous goods are compared on identical parameters, the parameters are measurable and confirmed, and the competitor is not disparaged. Comparison with an impersonal 'ordinary' analogue works only if the specifics do not reveal a particular manufacturer.
Not necessarily. Stock licences differ by type of use: a tariff for personal projects and corporate content may not cover broadcast advertising and outdoor advertising. A payment receipt is not the same as a right — you need to read the terms of the specific licence before editing.
Yes, and in writing. Verbal permission on set does not protect you. The consent must specify the particular ways of use, the territory, the right to modify, and a term not tied to the employment relationship — otherwise, upon dismissal, the materials will have to be taken down.
As a general rule, claims are made against the advertiser. The only effective protection is written approval of the script and a direct prohibition on statements outside the approved text, with liability and an obligation to delete the recording. Verbal approval works neither as control nor as evidence.
Only if the contract expressly states that the rights are transferred. A contract for the 'provision of production services' does not by itself transfer rights, and when you change contractors it turns out that you cannot use your own video and the source files will not be given to you.
First of all, meet the deadline — missing it worsens your position more than weak arguments. Then assemble the substantiation: calculations, research, product documents. If the campaign was reviewed before launch, the folder is already ready and the response takes hours.
Practically no. The substantiation must exist at the time of placement — research conducted after the request will not win the dispute. That is precisely why we advise documenting evidence for each claim before the campaign starts.
Adjust the materials and minimise the consequences, rather than defend a knowingly weak position. We say this directly: a dispute for the sake of a dispute costs money and time. At the same time, we look into the cause — usually it is the absence of a procedure for reviewing creatives.
Yes, a commercial licence is needed for fonts too, and claims from their rights holders are quite real practice. This is one of the items checked together with music, photos and video materials before editing.
Review of one creative asset — a layout, post or short text — is free, usually within a day. A full set of campaign materials with a written opinion, and a video with script and music, are priced separately; their cost is shown in the pricing block.
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