Bid rejected
The tender commission found the bid non-compliant with the requirements. We look at whether the ground was real and whether the commission went beyond the documentation.
We work with procurement participants: LLPs, sole traders, manufacturers, contractors, service providers
We review the documentation before the bid is submitted, not after a rejection — that is cheaper and faster
We prepare complaints against the actions of the organiser and the tender commission
We get companies removed from the register of unscrupulous participants and keep them out of it
We conduct disputes over concluded procurement contracts: acceptance, volumes, fines
We provide ongoing procurement support if the company takes part in procedures regularly
Send us the listing number and the protocol — a lawyer for tenders and public procurement will look at the grounds on which you were rejected and whether there is still time to file a complaint. The review is free, and if there are no grounds for a dispute, we will say so.
Message us on WhatsAppThe tender commission found the bid non-compliant with the requirements. We look at whether the ground was real and whether the commission went beyond the documentation.
You won, but the result was cancelled following a competitor's complaint or a decision by the authorised body. We examine the grounds and challenge the cancellation.
The requirements are worded so that only one supplier can qualify. This is a separate ground for a complaint — before the deadline for submitting bids.
The customer has submitted information to include you in the register. That means two years without procurement, so work must start immediately, not after the decision.
We prepare documents for removal: we examine whether the refusal of the contract amounted to evasion and whether the inclusion procedure was followed.
The customer does not accept the works, charges a penalty, withholds the security or demands termination. We handle disputes under a procurement contract.
We read the procurement terms and tell you what is dangerous in them: hidden requirements, unfeasible deadlines, disproportionate fines, traps in the technical specification.
The company takes part in procedures every week. We take on checking the announcements, preparing bids and responding to any decision of the commission.
The first review is free. If the commission's decision is lawful and there is nothing to dispute — we will say so directly, rather than take money for a complaint that is bound to fail.
Cost
The cost depends on the stage the procurement is at: before the bid is submitted the work is cheapest, after inclusion in the register it is most expensive. We give the exact amount once we have seen the documentation.
| Service | What is included | Cost |
|---|---|---|
| Review of documentation and minutes | We will assess the grounds for rejection and the remaining time limit for appeal | free of charge |
| Legal opinion on the procurement | A written review of the requirements, risks and prospects | from 45,000 ₸ |
| Review of the application before submission | Completeness, compliance with requirements, wording | from 60,000 ₸ |
| Complaint against the actions of the organiser | Preparation and submission to the authorised body | from 80,000 ₸ |
| Support during consideration of the complaint | Hearing, explanations, additional documents | from 120,000 ₸ |
| Protection against inclusion in the register | Urgent work before the customer adopts a decision | from 180,000 ₸ |
| Removal from the register | Pre-trial correspondence and court appeal | from 250,000 ₸ |
| Challenging the procurement results in court | First instance, full conduct of the case | from 200,000 ₸ |
| Review of the procurement contract | Before signing, with a list of specific amendments | from 55,000 ₸ |
| Dispute over performance of the contract | Acceptance, volumes, penalty, security | from 220,000 ₸ |
| Appeal in a procurement case | Complaint and participation in the second-instance hearing | from 150,000 ₸ |
| Subscription support for procurement | All company procedures, with no invoice for each action | from 250,000 ₸/month |
The ranges are indicative and do not constitute a public offer. Fees of the authorised body and the court, notarial expenses and translations are paid separately and are not included in the cost of services.
The first thing we establish is how many days remain for filing a complaint. Everything else depends on this: a missed deadline closes the door to a dispute on the merits.
We examine the announcement, the technical specification and the draft contract: what requirements are imposed, how they are worded and whether they go beyond what is permissible.
We compare the ground for rejection with the text of the documentation. Most often the commission refers to a requirement that was not in the announcement.
Before payment we state the chances: a strong ground, a disputable one, or none. If the complaint is clearly a losing one, we take on only the negotiations.
We gather the arguments and annexes, and formulate the demand specifically: to cancel the protocol, to oblige a review of the bid, to suspend the procedure.
We take part in the hearing, respond to the customer's objections, and submit additional documents at the request of the authorised body.
When the complaint is not satisfied or the decision is taken beyond the powers, we prepare a claim and conduct the case in the first instance and on appeal.
We make sure the decision is enforced: the bid is reviewed, no information is sent to the register, and the contract is concluded with you rather than with another participant.
Send the listing number and the protocol to WhatsApp — we will tell you today whether there are grounds and how many days are left.
Team
We handle a case from start to finish with the same team: you always know who is dealing with your matter and who to contact.
Practice
Details have been changed and anonymised: the content of the case is protected by professional privilege.
Useful information
A bid rejection protocol arrives unexpectedly: that morning the company was still counting on the contract, and by the evening it sees the dry wording "does not meet the requirements". At that moment the director and the tender specialist most often make the same mistake — they start writing emotional letters to the customer instead of recording the date the protocol was published and assessing the prospects of a complaint. Procurement runs on strict deadlines, and a day's delay removes the chance to challenge the results before the contract is signed.
The second situation is even more dangerous: the customer raises the question of including the company in the register of unscrupulous participants. Here the cost of a mistake is not the loss of one contract but a restriction on taking part in procurement for a long period. Below is a practical breakdown of how to read the grounds for rejection, where and within what deadline a complaint is filed, what documents are needed, and in which cases a public procurement lawyer is brought in.
A rejected bid or annulled results is not the end but a fork in the road. A company in Almaty has a choice: challenge the decision of the tender commission or calmly prepare the contract, having calculated the risks in advance. A tender and public procurement lawyer in such a situation looks at what exactly the rejection is based on and proposes a workable line of conduct.
Defending the position of a participant whose bid was rejected.
Support with the contract if the results nonetheless stand.
Assessing the risk of inclusion in the register of unscrupulous participants.
Public procurement in Kazakhstan runs through the public procurement web portal under the Law "On Public Procurement", and every step on the portal leaves a trace: a protocol, a notification, the status of the bid. A tender lawyer examines these documents, checks whether the commission stayed within its powers, and prepares either a complaint or a contract with reservations. The work then proceeds in two directions:
The ground for rejecting a bid is set by the customer, but the choice is not free: the reason must rest directly on the provisions of the law on public procurement. The decision itself is recorded in the protocol, which is published on the portal — it is this document, not oral explanations, that becomes the subject of review. A lawyer for public procurement starts with the protocol: checking whether a ground is named, whether it is tied to a specific point of the bid and to a requirement of the tender documentation.
The wording of the protocol is not all of equal value. A phrase citing a specific non-compliance and a legal norm gives grounds for a complaint if the requirement was vague or the bidder was misled. General words without any link to a document or to the law almost always mean the customer was tailoring the result — that too is a workable argument. But a rejection for an obvious defect in the bid that the participant could have remedied but did not will not support a complaint.
What to look at in the protocol first:
Whether there is a reference to a specific ground from the law
Whether it states which particular document or piece of information does not comply
Whether the reason matches the requirements of the tender documentation
Whether the norm the customer relied on is indicated
When it becomes clear that the bid was rejected unlawfully and the results are doubtful, the first decision is where to file a complaint. Under Kazakhstan law, a complaint against the actions of the customer, the organiser or the commission is filed with the authorised body for internal state audit and with the court. These are two different routes: the authorised body reviews the procurement procedure administratively, while the court hears the dispute under the rules of claim proceedings. The choice depends on what you want to challenge and how quickly the procurement needs to be suspended.
The mistake is to delay filing and to pick the body at random. A lawyer for state procurement or a lawyer for public procurement first assesses which route will produce a result in your particular situation, and only then prepares the documents. Missing the deadline removes the possibility of challenging the results: the complaint will be left without consideration, and the procurement will move on.
The register of unscrupulous participants in state procurement is a separate mechanism that does not operate automatically on a decision of the customer or the portal. The basis for inclusion is a court decision: until there is a court act in force, there can be no entry in the register. This is a fundamental point, because many treat the threat in a customer's notice as a punishment that has already happened.
What this means in practice. A company that ends up in the register loses the ability to take part in state procurement for the period established by law, and information about it becomes open to all customers. A lawyer for procurement at this stage checks whether there are real grounds for a court decision, prepares objections and works with the evidence — from correspondence under the contract to documents on performance of obligations.
A public procurement contract is worth showing to a lawyer for public procurement before signing, not after the first delay. In the draft contract, the supplier is usually faced with terms that suit the customer but cost the contractor dearly: delivery and acceptance deadlines, the procedure for recording defects, the amount and base for calculating the penalty, performance security. A signature under such a contract means agreement with all these rules, and challenging them afterwards is almost impossible.
Particular attention should go to acceptance and performance security. If the contract does not set out who confirms quality and volume and at what point, the customer is entitled not to sign the act and at the same time to charge a penalty for delay. Performance security is returned under the terms of the contract, and any claim as to quality can become a reason not to return it or to withhold it. Checking these clauses before signing is cheaper than a dispute after delivery.
Procurement by national holdings and quasi-public sector companies does not go through the public procurement portal but follows the customer's own internal rules. Each holding has its own regulation: where notices are published, how lots are formed, what requirements apply to the supplier and how bids are reviewed. That is why advice on public procurement here starts with the question of which document the procurement was conducted under.
This also explains the difference in preparing and challenging. A protocol of such a customer cannot always be appealed in the same manner as results on the portal: the procurement regulation and internal commissions are looked at first, and only then is the method of protection chosen. A bid is rejected on formal requirements of the regulation, and without its text it is almost impossible to win the dispute. What is worth checking first:
For a complaint to rest on the protocol and a rule of law rather than on emotions, the set is assembled before filing. The basis is the final protocol of the commission meeting — it shows which clause of the tender documentation was applied to the bid. Alongside it, the bid itself is kept with all annexes and the price proposal, as well as the tender documentation in the version in force at the time of the notice. It is useful to download in advance the procurement card, the history of changes and information about other participants from the portal.
If the dispute reaches a hearing, the court and the authorised body will need documents on the company's legal capacity: the charter, certificates on tax arrears, licences, certificates and confirmation of experience. A procurement lawyer checks whether all downloads are certified and consistent with each other — a discrepancy in dates or versions of documentation weakens the argument. In practice, the set for a complaint can be assembled within 3 days. Scattered screenshots and messenger correspondence will not replace evidence.
The two routes of challenge rarely exclude each other. A complaint against the actions of the customer, the organiser or the commission is filed with the authorised body for internal state audit and with the court — in parallel or sequentially, depending on what needs to be achieved in time. A complaint is faster: the portal reviews it within tight deadlines and may suspend the procurement until a decision is issued. A claim is slower, but it is the court that can invalidate the results and the contract, as well as award damages.
A public procurement lawyer chooses the route by the goal. If the aim is to block an unlawful admission of a competitor or to cancel a protocol — a complaint comes first; it creates an official position and often resolves the matter without court. If the customer has already signed the contract or the matter concerns the register of unscrupulous participants, the portal will not help — a claim is needed. In practice, a complaint and court complement each other: the arguments verified by the body become the basis for the court dispute.
| Criterion | Complaint to the authorised body | Claim to court |
|---|---|---|
| Speed | Faster, urgent deadlines | Longer, full process |
| Suspension of the procurement | Possible before a decision | Only through interim measures |
| Cancellation of the contract | No | Yes |
| Recovery of damages | No | Yes |
The routes do not replace but complement each other: the complaint prepares the position, the court secures the result.
A rejection of a bid must rest on the grounds set out in the law and is recorded in the protocol on the portal. The protocol shows which clause of the tender documentation was breached and what the customer looked at during evaluation. A tender lawyer reads the protocol line by line and checks each objection against what the bidder actually submitted.
Below are the typical grounds for rejection and what is checked for each block of the bid. The table helps to understand where exactly the dispute arose: in the description, the price, the qualifications or the documents.
What is checked against the grounds for rejection:
Ground: mismatch in the description of the goods or services. Characteristics, units of measurement, references to standards and completeness of the specification are checked.
Ground: errors in the price proposal. The arithmetic, the price structure, inclusion of mandatory costs and the absence of prohibited conditions are checked.
Ground: insufficient qualifications. Supporting documents, experience, permits, licences and specialists are checked.
Ground: defects in the documents. The composition of the package, signatures, seals, validity periods of certificates and legibility of copies are checked.
Ground: non-compliance with qualification requirements. The declared data is checked against the threshold criteria of the documentation.
| Application block | Grounds from the protocol | What is checked |
|---|---|---|
| Description | Mismatch of characteristics | Technical parameters, standards, units of measurement |
| Price | Errors in calculation | Arithmetic, structure, completeness of costs |
| Qualification | Insufficient experience or permits | Supporting documents, specialists, licences |
| Documents | Defects in the package | Composition, signatures, seals, validity periods of certificates |
The check is carried out against the text of the protocol and the composition of the application on the portal.
The most costly mistake a supplier can make is signing a contract without checking its terms. The winner celebrates the win and signs, then discovers strict delivery deadlines, unfavourable acceptance terms, a large penalty and performance security that freezes money for the entire period. Challenging such a contract after signing is almost impossible, and a lawyer for public procurement in this situation can only soften the consequences, not rewrite the terms.
The second most costly mistake is ignoring the protocol setting out the grounds for rejection. Believing the matter will resolve itself, the supplier loses the deadline for a complaint and the right to refer to the customer's violation. And attempts to reach an agreement verbally are the most treacherous line: the customer's oral promises are not recorded, time passes, and the application remains rejected. What should be done immediately:
The deadlines for responding to the protocol and for challenging the procurement results are limited. While the period for a complaint is running, both suspension of the procedure and review of applications are available. Once it ends, only the court route remains, where challenging is harder and takes longer. The faster a public procurement consultation is held and documents are gathered, the wider the range of actions available.
If the protocol and correspondence on the portal are already in hand, the practitioner prepares the complaint within three days. This estimate covers analysis of the grounds for rejection, collection of evidence and drafting of the text. Delays for internal approvals within the company eat into this margin, so the decision to prepare the complaint should be taken immediately after rejection.
The role of the public procurement lawyer and the procurement lawyer begins where the portal no longer helps. The dispute moves to court: challenging the results, compelling the conclusion of a contract, recovery of losses. A separate area is the threat of the register of unscrupulous participants: inclusion is possible only by a court decision, so the position is built on refuting the grounds of the customer's claim.
Scope of work: the tender and public procurement lawyer handles correspondence, prepares complaints and documents, and represents interests before the audit body; the public procurement lawyer steps in when the matter reaches court and procedural representation is required. Both tracks can run in parallel if the customer simultaneously challenges the results and seeks to include the company in the register.
The main practical conclusion: the fate of a tender is decided not by the strength of the letter, but by the deadline and the precise wording in the protocol — first we record the date of publication and the ground for rejection, then we choose the method of defence.
Reviews
We submitted a bid for a tender, but we were rejected over certificates, even though no one had required them in the announcement itself. At first I was at a loss, I didn't understand at all how to challenge something like that, so I started looking for a lawyer in public procurement. Yerlan pulled up the old version of the announcement within a day and showed this discrepancy, and Asel also helped put everything together. The complaint was upheld, and the contract is ours.
Service: Tender and public procurement lawyer in Almaty
We got in touch when there was one day left before the deadline. They didn't turn us down, they went through everything and filed the same evening. Thank you.
Service: Tender and public procurement lawyer in Almaty
We came to the lawyers with a stalled dispute: the customer hadn't signed the acts for three months and was also piling a penalty on us, and we no longer knew what to do. We tried to sort it out ourselves, but the correspondence led nowhere, so we went for help. In the end we recovered the whole debt, and the penalty wasn't awarded to him at all.
Service: Tender and public procurement lawyer in Almaty
I got in touch about a rejected bid, I wanted to understand whether it was even worth complaining. Yerlan laid everything out straight away: on one ground there was no chance, but on the second there was, and they didn't take money for anything unnecessary. True, I had to wait a couple of times for an answer, and I brought the documents in later than I'd planned. Overall, everything was done properly
Service: Tender and public procurement lawyer in Almaty
They wanted to put our company on the register because the plant had failed the delivery, even though it wasn't our fault at all. I came in a panic, because I understood what that threatened. They gathered all the correspondence with the plant and the customer, and proved it wasn't our fault. We weren't put on the register. For us this was honestly a matter of the company's survival. I'm very grateful that they took it on and saw it through to the end.
Service: Tender and public procurement lawyer in Almaty
Thank you for trusting us in such a difficult situation. We're glad it all ended in your favour.
I came before a big tender, afraid of getting rejected again over some trifle in the paperwork. I used to submit on my own and ran into silly mistakes a couple of times. Here they checked the documentation before submission, and that turned out to be far more useful than complaining afterwards.
Service: Tender and public procurement lawyer in Almaty
They worked to the deadlines precisely, never missed anything once. I'm an anxious person by nature, I kept fearing we wouldn't make it in time somewhere. But no, everything was on time
Service: Tender and public procurement lawyer in Almaty
Thank you for the review. We try to keep deadlines under control at every stage.
I came with a problem: the technical specification had clearly been written for one supplier, and we would never have got through it, even with a perfect bid. Before that I'd submitted the documents and already understood there was no point, so I started looking for a lawyer in tenders. They explained that we could still file a complaint before the opening, and we did. In the end they were forced to redo the documentation. In the new procedure we took part on equal terms and won. If they hadn't told us about the deadlines, we'd probably have been too late. I especially liked that they didn't promise an easy result, but simply said how to act.
Service: Tender and public procurement lawyer in Almaty
Thank you for the detailed review. We're glad the new procedure went well for you.
I came with a complaint about a customer who was dragging out the signing of the acts, and I'd already got tangled up in the correspondence myself. I felt I was losing time and money. In the end they sorted it out, good work, I recommend them.
Service: Tender and public procurement lawyer in Almaty
Thank you for the recommendation. Get in touch if this situation comes up again.
They withheld the security of 5.4 million supposedly for defects, there were no acts at all, and I simply didn't understand how to prove it. I came with this problem because I couldn't sort it out on my own. Through an expert examination they proved it was ordinary wear and tear. They returned everything plus interest.
Service: Tender and public procurement lawyer in Almaty
Thank you for getting in touch. Good that the expert examination set everything straight.
I came to them after we'd been rejected for the third time in a row. Honestly I thought it was about the prices, I'd started recalculating the estimates. Askar sat down with us and asked for all the protocols for two years. We went through every one, he marked everything in his notebook. A couple of days later we found the mistake we'd been repeating all along. Turned out it was the experience confirmation form — we'd been filling it in using the old template. At first I didn't believe that such a small thing could have cost us so many bids. We redid the template and applied again. No rejections now
Service: Tender and public procurement lawyer in Almaty
Thank you, Kairat. Glad we got to the bottom of it — the experience confirmation form often gets carried over from one bid to the next, so it was important to check the whole period. Get in touch if you need help with new submissions.
I came with a difficult case, I thought there might still be something to challenge, but I wasn't sure. Yerlan honestly told me the case was weak and explained why. We went down a different route, and that turned out to be the right decision. Thank you for the honest assessment.
Service: Tender and public procurement lawyer in Almaty
The results were cancelled on a competitor's complaint, even though our experience was confirmed by all the documents — it was really upsetting. Aigerim helped gather everything and prepare our position. We appealed in court and got the result restored. It took time, but it all worked out.
Service: Tender and public procurement lawyer in Almaty
I came with a complaint against a customer, I was afraid I'd be waiting weeks for an answer. But they reply quickly, they're on WhatsApp almost all the time, that's reassuring. True, once I did have to wait longer than I'd have liked, but they warned me. Viktor explained every step in detail, never left anything unanswered. I sent documents over a couple of times after the work had already started. Overall I'm very happy I came here. Thank you for your patience and for the result
Service: Tender and public procurement lawyer in Almaty
Thank you for the kind words. We always try to stay in touch with our clients.
We've been on retainer for over a year now and no regrets so far. They handle all the procedures, we just set the price, which is very convenient for our company. Madina is always available and will tell you what to prepare in advance. We used to keep a lawyer on staff, but it still wasn't enough for the tenders. Here they don't bill you for every little thing either, which is also a plus. Sometimes you wait longer for an answer than you'd like, but that's minor. Overall I'd recommend them to anyone who takes part in procurement often
Service: Tender and public procurement lawyer in Almaty
I came with a contract that needed signing within days, and I was afraid of missing the pitfalls. I used to sign without looking and regretted it later. Here they showed me where the traps were on penalties. I signed already knowing what to expect.
Service: Tender and public procurement lawyer in Almaty
I came with a complaint against a customer, I'd already got confused about the deadlines. I was afraid I wouldn't manage to file in time. Everything was fine, no issues
Service: Tender and public procurement lawyer in Almaty
I came with a rejected bid, I thought it was hopeless. The commission wrote that we didn't have the required document. I reread my package about five times and couldn't find where I'd gone wrong. Then I sat down with the lawyer to go through every line of the protocol. Turned out the commission had referred to a requirement that wasn't in the documentation. At first I didn't even believe it, I reread it myself again. We prepared the complaint, laid everything out point by point. The complaint was upheld within three weeks
Service: Tender and public procurement lawyer in Almaty
They explain things clearly, without legal mumbo-jumbo. That matters to us, we don't have a lawyer on staff.
Service: Tender and public procurement lawyer in Almaty
The case took long because of the expertise, but the result is good. They warned me right away that it would be like this, so I was ready. Erlan explained all the stages, never left me without an answer. Sometimes I had to wait, but that's not their fault. Thanks for the work
Service: Tender and public procurement lawyer in Almaty
They helped us get off the register. It was hard and it took a while, but we won.
Service: Tender and public procurement lawyer in Almaty
When my bid was rejected in a tender I didn't know what to do, so I looked for a lawyer. When I came here they explained everything, said there was no need to worry. Viktor reported back after every action, I didn't have to chase him myself. I liked that. Sometimes a comma is misplaced, but the meaning is clear. The level of professionalism is high
Service: Tender and public procurement lawyer in Almaty
Thank you for your feedback. We aim to keep every client informed.
I came with a pile of documents for a tender application, I was already confused myself. Someone recommended a lawyer, because the rejection was unclear. Excellent work with the documentation. They found three points that would have definitely brought us down. Thanks
Service: Tender and public procurement lawyer in Almaty
I was looking for a lawyer to take part in a tender, because my previous applications were always sent back. When I came here, they explained everything clearly. They kept me informed at every step, so I didn't worry. They finished on time, thank you. Now I can take part in tenders with confidence
Service: Tender and public procurement lawyer in Almaty
It was our first time taking part in a procurement and we immediately ended up in a dispute. They explained how everything works, and now we do a lot of it correctly ourselves.
Service: Tender and public procurement lawyer in Almaty
FAQ
The deadline is short and runs from the date the protocol is published or the contested action is taken, not from the moment you learned about it. An email notification to an employee on holiday does not extend the deadline. The first thing we do when contacted is to state the exact date by which an appeal can be filed.
Yes, but only before the deadline for submitting bids expires. Once the bids are opened, the documentation is deemed accepted by all participants, and objections to its content are not considered. So requirements written for a specific supplier must be challenged immediately, not after losing.
Usually yes. Formal grounds are the most promising category of appeals. It is important to show that the error does not affect the substance of the bid and does not mislead the commission. Such appeals are upheld more often than others.
It is a list of companies barred from procurement for two years. Companies are included for evading the conclusion of a contract or for termination of a contract through the supplier's fault. For a business with a large share of state orders, inclusion effectively means work comes to a halt.
Not necessarily. Evasion is dishonest conduct, not any refusal. If performance became impossible due to a circumstance that arose after the bid was submitted and does not depend on you, and you notified the customer in writing, the chances of defending yourself are high. But the work must be done before inclusion, not after.
Suspension of the procedure is possible, but it does not happen automatically in all cases — it must be requested separately and with justification. This matters: if the customer manages to conclude a contract with another participant, the dispute becomes many times more complicated.
Usually from two to four weeks. This is noticeably faster than court, so an appeal is preferable wherever it applies. Court proceedings at first instance take from two to four months.
Send the acts again officially — with an inventory of the contents and a delivery notification, to record the date. If the contract does not set a deadline for signing, the customer's silence cannot indefinitely mean that the work has not been accepted. We handle such cases and win them regularly.
Reviewing the documentation and the protocol is free. We look at the ground for rejection, the remaining deadline and tell you straight: the ground is strong, arguable, or there is none. It is worth paying only for work with a real prospect of success.
Ongoing retainer support. One-off engagements for each disputed procedure cost more and, more importantly, do not remove the cause. Reviewing an archive of protocols almost always reveals one recurring mistake that is costing you procurements.
No. Procurement disputes are handled by a lawyer from our corporate practice, and where necessary an advocate from the same practice is brought in. The client stays with the same firm and the same person responsible for the case — no one needs to be passed on anywhere.
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